Job Description
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Genus Services is seeking an experienced
Field Contract Manager
to join our team in Melbourne.
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This is a field-focused role responsible for overseeing and managing the field aspects of assigned telecommunications contracts, ensuring contractors deliver the required contractual, commercial, customer, safety and quality outcomes.
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Working closely with our project teams, clients and subcontractors, you will play a key role in monitoring field delivery, conducting audits, managing contractor performance and ensuring work is completed safely, on time and to the required quality standards.
The Role n
Key responsibilities will include:
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Oversee field-based activities across assigned contracts
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Develop and maintain effective working relationships with clients, subcontractors and internal teams
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Conduct regular field audits of completed work and work in progress, with a strong focus on safety and quality
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Ensure Safe Work Method Statements and Technical Work Instructions are followed
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Monitor contractor performance and ensure work is delivered within expected timeframes and quality requirements
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Monitor contractor claims for completed work and ensure accuracy
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Identify and address defective workmanship and coordinate required rectification works
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Manage field and contractor escalations in conjunction with management, SHEQ and clients
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Investigate customer complaints and ensure appropriate actions and rectification works are completed
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Conduct regular audits of contractor safety tools and equipment
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Provide contractors with feedback regarding quality requirements and performance
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Run regular toolbox meetings with contracted suppliers
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Liaise with project teams regarding workflow and field delivery
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Identify non-conformances and ensure appropriate remedial actions are implemented
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Maintain a strong focus on safety,



quality, customer outcomes and project delivery
n
n
Genus Services is seeking an experienced
Field Contract Manager
to join our team in Melbourne.
n
This is a field-focused role responsible for overseeing and managing the field aspects of assigned telecommunications contracts, ensuring contractors deliver the required contractual, commercial, customer, safety and quality outcomes.
n
Working closely with our project teams, clients and subcontractors, you will play a key role in monitoring field delivery, conducting audits, managing contractor performance and ensuring work is completed safely, on time and to the required quality standards.
The Role n
Key responsibilities will include:
n
n
Oversee field-based activities across assigned contracts
n
Develop and maintain effective working relationships with clients, subcontractors and internal teams
n
Conduct regular field audits of completed work and work in progress, with a strong focus on safety and quality
n
Ensure Safe Work Method Statements and Technical Work Instructions are followed
n
Monitor contractor performance and ensure work is delivered within expected timeframes and quality requirements
n
Monitor contractor claims for completed work and ensure accuracy
n
Identify and address defective workmanship and coordinate required rectification works
n
Manage field and contractor escalations in conjunction with management, SHEQ and clients
n




Investigate customer complaints and ensure appropriate actions and rectification works are completed
n
Conduct regular audits of contractor safety tools and equipment
n
Provide contractors with feedback regarding quality requirements and performance
n
Run regular toolbox meetings with contracted suppliers
n
Liaise with project teams regarding workflow and field delivery
n
Identify non-conformances and ensure appropriate remedial actions are implemented
n
Maintain a strong focus on safety, quality, customer outcomes and project delivery
n
About You n
To be considered for this role, you will have:
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Previous experience managing field-based resources within a medium to large services business
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Experience delivering projects safely, on time and to required quality standards
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Strong knowledge of workplace health and safety requirements
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Strong field-based safety and quality focus
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Excellent client relationship and account management skills
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Robust communication and stakeholder engagement skills
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The ability to manage day-to-day operational issues with autonomy and sound judgement
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Strong time management and organisational skills
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The ability to analyse information and prioritise customer requirements
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Strong negotiation and relationship management skills
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Competency with Microsoft Office, including Teams, OneDrive and SharePoint
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Current C Class Driver's Licence
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Construction Industry White Card
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A Certificate III or higher/equivalent telecommunications trade qualification and previous experience within
telecommunications,
utilities, construction or resources will be highly regarded.
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If you have strong field contract management experience and a commitment to delivering safe, high-quality outcomes, we encourage you to apply.
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📌 Field Contract Manager (South Australia)
🏢 Genus Services
📍 South Australia