Job Description
n
Job no:
Work type:
Part Time
Location:
Albury
Categories:
Sales
Part Time Position n
n
Guaranteed base earnings
n
Paths for career progression with a trusted national brand
n
n
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
n
The Harvey Norman
Albury
Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will: n
n
Actively manage Harvey Norman customer repairs & servicing
n
Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
n
Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
n
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
n
Run weekly reports for repairs/service jobs as required by the Proprietor
n
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
n
Be Health and Safety conscious
n




What we require: n
n
Experience in (or ability to work in) a customer focused, successful retail business
n
Experience working in a high volume administration role
n
Capacity to juggle multiple tasks with a adaptable, 'can-do' attitude
n
Customer service champion with very strong communication and interpersonal skills
n
Ability to think on your feet and manage your own work-flow with great
organisational/prioritisation
skills
n
Friendly, outgoing, approachable and work well as a team member
n
Ability to service customers while managing work tasks around their needs
n
Going above and beyond to provide exceptional customer focused problem solving
n
Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
n
What we offer: n
n
Generous staff discounts
n
Harvey Norman is a strong advocate of career progression with a wide support network for professional development
n
An environment where good performance is recognised and rewarded
n
A flexible and positive work environment
n
n
Advertised:
22 Sep **** AUS Eastern Standard Time
n
#J-*****-Ljbffr

📌 Customer Service Manager (Albury)
🏢 Harvey Norman Global Pty
📍 Albury