Job Description
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As the Student Support Coordinator, you will play a key role in delivering high-quality student support services for American college and university students studying at the CEA CAPA Sydney Centre. Reporting to the Student Support Director, you will provide day-to-day support across events management and activities, student welfare, reception operations, health and safety, housing, and crisis response. This is a highly active and student-facing role requiring regular engagement with students, staff, university partners, accommodation providers, and external suppliers. You will be a visible presence within the Centre, helping to create a welcoming, secure and supportive environment while contributing to an exceptional student experience.
Key responsibilities n
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Coordinate and deliver student activities, cultural events, excursions, educational visits and social programs
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Assist with student arrivals, departures, orientation programs, and welcome events
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Actively participate in evening and weekend activities, helping students engage with Australian culture and the local community
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Provide high-quality student support and advising to help students have a positive and rewarding study abroad experience
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Support the Director in responding to student welfare concerns, disciplinary matters and crisis situations
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Conduct student welfare check-ins and maintain regular contact with students throughout their program
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Serve as a welcoming and approachable first point of contact for students,



visitors and partners attending the Sydney Centre
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Create program calendars, activity schedules and detailed itineraries
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Work collaboratively with Student Support, Academic and Internship teams to support overall program delivery
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Participate in CEA CAPA's emergency phone rotation, providing emergency support to students when required
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About you n
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Bachelor's Degree or equivalent experience
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Excellent customer service skills and a genuine passion for working with university students
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Strong interpersonal, communication and relationship-building skills
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Experience coordinating events, activities or group programs
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Strong organisational and time management skills with excellent attention to detail
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Ability to manage competing priorities and respond effectively under pressure
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Demonstrated problem-solving and critical-thinking skills
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Ability to work independently while contributing positively to a collaborative team environment
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Strong digital literacy, including Microsoft Office and database systems
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Legal right to work in Australia
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Which of the following statements best describes your right to work in Australia?
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📌 Student Support Coordinator (New South Wales)
🏢 CEA CAPA
📍 New South Wales