Every great stay starts with thoughtful planning.
As ourProgram & Bookings Coordinator, you'll work with guests to understand whatthey want to achieve, create a program suited to their group and coordinate thedetails that bring their experience together.
About the role
From the first enquiry through to arrival, you'll helpguests feel confident that their booking is in good hands.
You'll:
Talk with guests to understand their needs and recommend suitable programs and activities
Coordinate program enquiries, confirmations, amendments and cancellations and keep the systems updated
Prepare accurate quotes, deposits, schedules, program information and handover documentation
Work closely with Program, Guest Relations, Catering, Housekeeping and Maintenance teams to prepare for each groups arrival
Identify opportunities that improve the guest experience and make effective use of the venue
About you
You're someone who enjoys helping people, asking the rightquestions,



turning lots of information into a transparent and well organised plan andensuring guest have a memorable experience.
You'll bring:
Experience coordinating bookings, programs, events or customer enquiries
A warm, confident, "can do" approach when working with customers and others
Strong organisation and communication skills and attention to detail
The ability to manage changing priorities while keeping others informed
A collaborative approach and the ability to work across different teams
Experience in outdoor education, camps, recreation,hospitality, tourism, schools or group guest experiences would be valued, butit isn't essential.
Qualifications in outdoor recreation, events, tourism,hospitality or business, along with a First Aid qualification, would also be anadvantage.
Ready to help create experiences that matter?
We'dlove to hear from you.
#J-*****-Ljbffr

📌 Program & Bookings Coordinator (Wollongong)
🏢 Thetops
📍 Wollongong