Job Description
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Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Key Responsibilities n
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Maintenance & Repair:
Perform repair and maintenance tasks on vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts to ensure optimal performance and safety.
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Service Vehicle Care:
Ensure all service vehicles are well-maintained, clean, and fully stocked with necessary tools and parts.
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Time Management:
Ensure timely arrival to sites and completion of jobs on schedule, adhering to the Hiab standard.
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Compliance & Safety:
Maintain strict compliance with Occupational Health & Safety (OHS) standards, promptly addressing any non-compliance and reporting incidents.
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Customer Interaction:
Provide professional communication with customers regarding service reports and maintain a clean and tidy appearance.
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Fault Diagnosis & Problem Solving:
Troubleshoot and diagnose faults independently, test hydraulic and electrical circuits, and rebuild mechanical components as needed.
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Environmental & Waste Management:
Adhere to local environmental guidelines, ensuring proper waste disposal and cleanliness during and after service.
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Performance Expectations n
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Adherence to Timeframes:
Ensure punctuality to site and completion of all tasks within the agreed-upon timeline.
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OH&S; Compliance:
Maintain a secure work environment, ensuring all equipment is left in a safe, operational state and that all relevant standards are followed.
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Customer Service:
Provide clear, concise, and accurate reports to customers while maintaining a professional demeanor and presentation.
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Technical Expertise:
Ability to independently troubleshoot, test, and repair hydraulic, electrical, and mechanical systems.
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Skills & Experience n
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Proven experience in a similar role, particularly in mechanical handling or industrial operations.
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Excellent work ethic with the ability to work unsupervised.
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Strong customer service and interpersonal skills.
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Ability to fault-find and troubleshoot mechanical, hydraulic, and electrical systems.
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Proficient in the use of computers for reporting and administrative tasks.
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Excellent time management, attention to detail, and organizational skills.
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Ability to mentor and guide apprentices.
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Qualifications & Education n
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Trade Qualification in Plant Mechanic, Heavy/Light Vehicle Mechanic, or a similar field.
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Personal Attributes n
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Positive, can-do attitude with a strong desire to complete tasks today.
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Strong character and adaptability in diverse environments.
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Excellent verbal and written communication skills.
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Strong interpersonal skills, particularly in dealing with all levels of the organization.
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This is a great opportunity to join a global market leader. You must have the applicable rights to work in Australia to be considered.
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This role has been approved as a direct only hire, as such any Agency referrals will not be accepted.
We Are Hiab n
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
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📌 Field Service Technician (Victoria)
🏢 Hiab
📍 Victoria