Job Description
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Belbaker Bus Charter is an established Queensland coach and passenger transport operator providing a diverse range of transport services across South East Queensland and beyond.
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Our business delivers charter, school, corporate, rail replacement, healthcare and other passenger transport services. With a strong focus on safety, reliability and customer service, our people play an important role in ensuring every service is delivered professionally and efficiently.
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We are currently seeking an experienced Sales & Service Officer to join our team and support the continued growth of our business.
About the Role n
The Sales & Service Officer will be responsible for coordinating customer enquiries and bookings from initial enquiry through to service delivery, while working closely with our Sales, Logistics, Scheduling and Driving teams.
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This is a hands-on coordination role suited to someone who enjoys working in a busy operational setting, building strong customer relationships, and making sure the details are right.
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You will be a key point of contact for customers and will help ensure that what has been sold to the customer can be delivered safely, efficiently and to the required standard.
Key Responsibilities n
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Respond to customer enquiries and provide professional and timely service
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Prepare and coordinate quotations, bookings, and service confirmations
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Develop strong ongoing relationships with customers and key clients
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Coordinate customer requirements with Sales, Operations and Scheduling teams
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Ensure bookings contain accurate and complete service information
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Liaise with customers regarding changes, special requirements and operational matters
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Monitor bookings through to completion and follow up where required
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Identify opportunities to improve customer service and business processes
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Assist with the coordination of charter, school, corporate, rail replacement and other passenger transport services
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Maintain accurate booking, customer and service information
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Assist with resolving customer enquiries, concerns and service issues
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Work closely with the Operations team to ensure customer expectations align with operational requirements
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Support the Sales team with administration, reporting and follow-up activities
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Identify opportunities for additional services and support business development activities
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Contribute to maintaining high standards of safety, service and professionalism
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Undertake other administrative and coordination duties as required
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About You n
We are looking for someone who is organised, commercially aware and genuinely enjoys working with customers.
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You will ideally have:
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Previous experience in a customer service, sales, operations or similar role
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Excellent communication and interpersonal skills
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Strong attention to detail and organisational skills
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The ability to manage multiple bookings, customers and priorities at the same time
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Strong problem-solving and decision-making skills
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A professional and customer-focused approach
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Confidence dealing with customers by phone and email
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Good computer skills and experience with Microsoft Office
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The ability to work effectively with different teams and stakeholders
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A practical understanding of the importance of operational requirements, safety and compliance
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The ability to remain calm and solutions-focused in a busy environment
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Experience in transport, logistics, tourism, hospitality, events or another operational service environment will be highly regarded.
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What We Offer n
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Join an established and growing Queensland transport business
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A varied role where no two days are the same
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Opportunity to work closely with Sales and Logistics
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Supportive and professional working setting
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Opportunity to develop your skills across sales, customer service and transport operations
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A role where your contribution directly impacts our customers and the success of the business
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Belbaker Bus Charter is an equal opportunity employer.
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📌 Sales & Service Officer (Queensland)
🏢 BelBaker Bus Charter
📍 Queensland