Job Description
Client Service & Administration Officers – NSW Government n
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NSW Government
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6 positions available
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Contract to 30 October **** + possibility of extension
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Newcastle West – onsite Monday to Friday
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$***** including superannuation ($***** per hour + super)
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Our client is a NSW Government organisation seeking
Client Service Officers and Administration Support Officers
to join their Newcastle-based team.
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There are
six positions available across two role types
:
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4 x Client Service Officers
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2 x Administration Support Officers
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These positions are based onsite in
Newcastle West
, working Monday to Friday from approximately 9:00am to 5:00pm.
Role Summary n
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These roles support the delivery of customer-focused services through a combination of client service, administration, records management and case support.
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Depending on the position, you may be responsible for assisting customers and stakeholders, managing enquiries, maintaining accurate records, preparing correspondence and documentation, and supporting the day-to-day administration of customer matters.
Client Service Officer – 4 Positions n
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Key responsibilities may include:
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Responding to customer, family, representative and stakeholder enquiries by phone and email.
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Providing clear and accurate information while delivering a professional and empathetic customer experience.
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Managing customer interactions and maintaining accurate records and case information.
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Supporting customer matters, including administrative and financial management activities.
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Liaising with internal teams, government agencies, service providers and community organisations.
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Escalating complex enquiries,



complaints or sensitive matters appropriately.
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Administration Support Officer – 2 Positions n
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Key responsibilities may include:
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Providing administrative and operational support to the team.
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Managing correspondence, shared inboxes, records and electronic documentation.
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Completing data entry and maintaining accurate customer and stakeholder information.
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Preparing documents, correspondence, reports and other administrative material.
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Assisting with meetings, research activities and general team coordination.
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Managing competing priorities and completing work within required timeframes.
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About You n
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We are looking for candidates with:
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Previous experience in
customer service, administration, case support or a similar workplace
.
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Strong written and verbal communication skills.
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A professional and empathetic approach when dealing with customers, including people experiencing sensitive or complex circumstances.
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Robust organisational skills and attention to detail.
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Confidence using computer systems, email, databases and records management systems.
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The ability to manage competing priorities and work effectively in a busy team environment.
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Previous experience within NSW Government, financial administration, community services, customer service centres or case management environments would be advantageous.
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Successful candidates will be required to complete a National Criminal Record Check and two reference checks.
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On offer are multiple contract opportunities with a highly sought-after NSW Government organisation, based conveniently in Newcastle West.
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To submit your CV for consideration, please use the
APPLY
button below.
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📌 Administration Officers | Nsw Gov | Multiple Roles (New South Wales)
🏢 Computracts Pty
📍 New South Wales