Hardship Support Advocate - Customer & Counselling Liaison (Melbourne)

Hardship Support Advocate - Customer & Counselling Liaison (Melbourne)

26 Sep
|
Optus Enterprise
|
Melbourne

26 Sep

Optus Enterprise

Melbourne

Optus is seeking a Hardships Customer Support Executive to safeguard the interests of customers while supporting financially vulnerable individuals and collaborating with Financial Counsellors.
You will respond to referrals, progress matters, and advocate for customers to achieve positive outcomes.
The role involves assessing financial circumstances, managing hardship cases end-to-end, and building relationships with counselling organisations to ensure timely, coordinated support while adhering
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📌 Hardship Support Advocate - Customer & Counselling Liaison (Melbourne)
🏢 Optus Enterprise
📍 Melbourne

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