About the role
Join a busy ICT Operations team as a Technical Support Officer (AO4) and become the first point of contact for users across a range of ICT services.
You'll provide hands‐on technical support, resolve issues, triage incidents and ensure requests meet agreed service levels.
Key Responsibilities
Provide first-line service desk and desktop support across hardware, software and telecommunications.
Triage, prioritise and elevate incidents to meet service level targets.
Troubleshoot technical issues across user devices, applications and Microsoft 365.
Track incidents and requests through to resolution.
Create and maintain support guides to improve service quality and reduce user downtime.
Highly desirable criteria
Strong service desk or desktop support experience.
Hands‐on Microsoft 365 troubleshooting experience.
Strong incident triage and escalation skills.




Transparent communication with technical and non‐technical stakeholders.
Ability to prioritise work in a fast‐paced support environment.
Desirable criteria
Experience in a government or large enterprise environment.
Knowledge of IT service management processes.
Experience with service level agreements and incident reporting.
Flexibility to support a Monday–Friday rotational roster and occasional on‐call requirements.
Skills and experience
Technical troubleshooting
Microsoft 365
Service desk and desktop support
Incident management
Stakeholder communication
Contact Details
For a confidential chat, please contact Mur on ************ or via email at ****** and we would be more than happy to provide you with additional information and assist in the application process.
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📌 Technical Support Officer (Brisbane)
🏢 Exclaim IT
📍 Brisbane