Job Description
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As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.
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This role is offering a salary between $76,515 to $86,515 plus superanuation.
Key Responsibilities n
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Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.
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Provide professional, helpful support to end users via phone, email and self-service portals, offering explicit guidance to restore system access and functionality.
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Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.
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Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.
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Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.
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Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.
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Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.
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Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.
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Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.
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Support IT asset management by maintaining accurate hardware,



software and licence records throughout the asset lifecycle.
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Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.
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Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.
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Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.
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Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.
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About you n
To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.
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You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.
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You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.
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You will also be able to demonstrate your:
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Experience in an IT support, service desk or customer service environment (or transferrable experience).
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Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.
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Strong communication and listening skills, with the ability to explain technical issues to non-technical users.
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Excellent time management and organisational skills.
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High attention to detail and accurate record keeping.
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Professional attitude with a positive, solutions-focused approach.
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Ability to follow procedures and work instructions consistently.
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Commitment to teamwork, collaboration and continuous improvement.
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Proficiency in Microsoft Office applications (Word, Excel and Outlook).
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📌 It Support Officer (South Australia)
🏢 Northline
📍 South Australia