We're on the hunt for a hands-on
Tech Support Team Lead
to join the
#GhandaGang
in South Geelong, VIC!
Join the fun and enjoy:
Being part of a family-run business and a purpose-driven workforce
A generous remuneration package, including clothing allowances and an annual performance bonus
Clothing discount for you and your direct family
Genuine career progression in a business that keeps growing
About us
Ghanda began in Torquay, VIC, in the early ****s, selling hand-printed tees at the local skatepark and music festivals.
Today we're the largest 100% Australian-owned and operated clothing brand, with an onshore manufacturing facility and distribution centre in Geelong and more than 100 stores nationwide.
About the role
Reporting directly to the IT Manager, you'll lead our Tech Support team while staying firmly on the tools.
This is a player-coach role.
A day in the life
As our
Tech Support Team Lead
, your responsibilities and projects will include:
Leading, mentoring and supporting a team, including workload, priorities and development
Acting as the senior escalation point, and working tickets yourself day to day
Owning helpdesk administration, including queues, reporting and continuous improvement
Building out and maintaining our self-help portal so teams can solve common issues themselves
Server maintenance, patching and uptime across our environment
WAN/LAN management across Head Office, the Distribution Centre and 100+ stores




Microsoft 365 and Active Directory administration, including users, licensing, security and access
Store infrastructure: current store openings, refits, POS hardware and in-store networks
Managing vendor relationships
Identifying IT process improvements across the team
An ideal addition to the #GhandaGang will have:
Solid hands-on experience in IT support or systems administration, and a real willingness to get your hands dirty with tickets
Experience leading or mentoring a support team, or being the go-to senior tech
Robust working knowledge of M365, Active Directory, Windows Server and networking (WAN/LAN)
Experience supporting multi-site or retail environments (highly regarded)
A calm, independent problem-solving style: you work out what's wrong and fix it without waiting to be told
Clear communication skills, with the ability to explain tech to anyone from the shop floor to the boardroom
Strong organisational skills and the ability to juggle competing priorities
Bonus points (not deal-breakers):
Relevant certifications (e.g. Microsoft, CompTIA, Cisco)
At Ghanda, we value the right attitude over experience.
If you think you're the next best thing to hit the
#GhandaGang
, we can't wait to hear from you!
This is an on-site role based at our Head Office and is not available as a remote position.
No recruitment agencies.
#J-*****-Ljbffr

📌 Tech Support Team Lead (Geelong)
🏢 Ghanda Clothing
📍 Geelong