Location:
Revesby (Free Parking Onsite)
Roster:
Tuesday to Saturday
Work Type:
Permanent Full-Time
Work Flexibility:
Hybrid roster available after completion of training
About Us
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.
The Opportunity
Looking for a role where you can build your career while making a real impact on the customer experience?
Join Hitachi's National Contact Centre team in Revesby as a
Customer Service Specialist
, where you'll play a vital role in supporting customers across Australia.
As a key point of contact, you'll assist with phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.
With comprehensive training, ongoing development, and genuine career progression opportunities, this is a great chance to build your skills in a supportive team environment while establishing a long-term career with a globally recognised organisation.
If you enjoy helping people, solving problems, and being part of a team that celebrates success, we'd love to hear from you.
Key Responsibilities Include:
Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience
Assisting with online enquiries via our web portal
Collaborate effectively with your team to meet daily goals and resolve customer queries
Accurately record customer information and interactions in company databases
About You:
Availability to work a Tuesday to Saturday roster
Excellent written and verbal communication skills
Strong computer literacy skills and willingness to learn current systems
A proactive,



helpful and positive attitude
Ability to work effectively as part of a team in a fast-paced environment
Customer service experience would be an advantage but is not essential
A desire to build a long-term career in a professional setting
Why Work for Hitachi?
Competitive hourly rate + earn company biannual bonuses!
Exclusive Employee Perks:
Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
Career:
Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
Supportive & Inclusive Culture:
Work with approachable leaders who value your ideas, encourage innovation, and support your success
Health & Wellbeing:
Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
Refer & Be Rewarded:
Earn cash rewards through our Employee Referral Program when you successfully refer a friend
Family-First Benefits:
Paid parental leave policy to support you and your family during life's important moments
Learning & Development:
OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
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📌 Customer Service Specialist (New South Wales)
🏢 Hitachi Construction Machinery
📍 New South Wales