Our client is seeking an experienced
Systems Analyst
to join their technology team in Townsville.
This is a hands‐on technical role supporting a large and complex application environment, with responsibility for application support, Microsoft SQL Server, troubleshooting, debugging, releases and vendor management.
The environment supports around
100 applications
, so strong technical problem‐solving skills and the ability to work effectively with multiple vendors and stakeholders are important.
This role is based in Townsville with a weekly requirement to be onsite.
The Opportunity
You will be responsible for the ongoing support, maintenance and improvement of business‐critical applications and databases, working closely with internal teams and external vendors to resolve issues and deliver system changes.
The role will have a particular focus on
TechnologyOne, Kris 21 and Microsoft SQL Server
, so experience across these environments will be highly valuable.
Key responsibilities
Provide hands‐on application support across a large and varied application environment
Support and troubleshoot TechnologyOne and Kris 21 applications
Administer and support Microsoft SQL Server environments
Investigate, troubleshoot and debug complex application and database issues
Monitor application performance and identify recurring issues and opportunities for improvement
Work with vendors to resolve technical issues, manage incidents and coordinate fixes and enhancements
Manage application changes and releases, including testing, deployment and post‐release support




Coordinate technical activities across multiple application vendors and internal stakeholders
Support major incidents and contribute to root cause analysis and post‐incident reviews
Assist with application configuration, testing, system improvements and technical documentation
Develop or maintain scripts where required to support system administration and troubleshooting
Maintain appropriate records across incidents, requests, changes and releases
About You
This is not a traditional Business Analyst role.
We are looking for someone who is
technically hands‐on
, can troubleshoot and debug issues, understands databases and applications, and is comfortable working directly with vendors and technical teams.
Strong experience supporting and troubleshooting enterprise applications
Hands‐on experience with TechnologyOne is essential
Experience with Kris 21
Solid Microsoft SQL Server experience, including database administration and troubleshooting
A Microsoft SQL Server / DBA certification or equivalent recognised Microsoft DBA qualification
Proven ability to troubleshoot, debug and resolve complex technical issues
Experience managing application releases, changes and deployments
Strong vendor management skills and confidence coordinating multiple external suppliers
Excellent communication skills, with the ability to work effectively with technical and non‐technical stakeholders
Experience working across a large application environment with multiple systems and vendors
Understanding of ITIL/service management principles
Relevant IT qualifications
For more information, reach out to Shona Morrin from Sharp & Carter, ******
#J-*****-Ljbffr

📌 System Analyst (Townsville)
🏢 Sharp & Carter
📍 Townsville