Job Description
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Smart Energy
is a leading national home electrification company specialising in
solar systems, batteries, and hot water heat pumps
for Australian households.
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Our mission is simple:
make renewable energy easy and help homeowners save money
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From humble beginnings in a Byron Bay warehouse, we've grown into a national business with
18 teams across Australia
- and 10 years years in, we're only just getting started ????
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About the Role
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The
Sales Operations Coordinator
supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.
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n This role is a critical
quality-control and coordination link
between Sales, Customers, and our Installation teams.
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What You'll Do n
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Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
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Engage directly with customers to minimise cancellations and effectively reschedule face-to-face appointments.
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Set up, coordinate, and oversee sales campaigns across 15+ offices nationwide.
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Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Solar Specialists.
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Allocate, assign, and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers (BDMs).
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Collaborate with Sales Managers and the Operations team to facilitate the onboarding of new Specialists.
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Build strong working relationships across a variety of personality types and management styles.
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Maintain daily communication with Solar Specialists and Lead Generators across the country to manage schedules and leads.




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About You n
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Proficient in Google Workspace or Microsoft Office
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Background in customer service, administration, or hospitality
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Able to work independently and manage tasks in a fast-paced environment
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Strong multitasking and time management skills
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Highly organised, adaptable, and solution-oriented
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Skilled in handling change and resolving conflict calmly and professionally
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Worked within Salesforce CRM (Big bonus!)
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Why Join Smart Energy? n
At Smart Energy, we take our work seriously -but we don't take ourselves too seriously.
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You'll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged.
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You'll also enjoy:
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⚡ A fun, social and supportive office culture
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n ⚡ Clear pathways for career progression
n ⚡ The prospect to join a fast-growing national business
n ⚡ An incredible annual Christmas party in Byron Bay or Sydney
n ⚡ Meaningful work within Australia's growing renewable-energy industry
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As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us.
Make the Smart Move n
If you're organised, energetic and ready to build your career with a business making a real difference, we'd love to hear from you.
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Apply now and become part of the Smart Energy journey
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Please note:
This is a fully onsite role based in our vibrant
Waterloo office
, working
Monday to Friday
. Standard hours are
9:30am–5:30pm
, with a later
12:00pm–8:00pm shift every Wednesday
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#SmartEnergyGroupOps
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📌 Sales Operations Coordinator | Home Electrification (New South Wales)
🏢 Smart Energy Group
📍 New South Wales