AYAN InfoTech
is looking for
IAM Enterprise Tech Lead
to join an exciting project based in
Melbourne
.
The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role:
IAM Enterprise Tech Lead
Location:
Melbourne
Contract Duration:
6 Months with high possible extensions
Experience:
7+ Years
Job Summary:
We are seeking a hands-on Technical Lead to support critical identity services.
This role requires deep technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with strong operational ownership in a 24/7 enterprise environment.
The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues, while contributing as an individual contributor for L3/L4 support, problem resolution, and service stability.
Key Responsibilities:
Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
Provide hands-on L3/L4 support for incident, problem, and service request tickets
Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
Support solution validation, integration troubleshooting, and performance tuning
Own and manage critical incidents and major incident calls (MIM)
Ensure adherence to SLA-driven ticket resolution and service stability
Perform proactive monitoring, health checks, and issue prevention activities




Contribute to runbooks, SOPs, and knowledge management artifacts
Engage with stakeholders, security teams, and application owners
Provide clear, proactive, and timely communications during incidents and escalations
Act as technical point of contact for service delivery and escalations
Required Skills and Experience:
Core IAM & Authentication Technologies
Strong hands-on experience in:
SailPoint Identity Security Cloud (ISC)
Radiator RADIUS Server
RSA Authentication Manager
Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
Strong capability in incident handling, RCA, and system troubleshooting
Experience in production support environments for critical security services
IAM Functional Knowledge
Robust understanding of Identity lifecycle management (Joiner-Mover-Leaver)
Access provisioning & de-provisioning
Authentication and MFA workflows
RBAC / governance concepts
Lead technical delivery with people management responsibilities
Act as primary escalation point for the team
Drive stability, resilience, and continuous improvement across IAM services
Maintain high service quality in a mission-critical environment
Contact:
***************** for more details.
Please note we will be able to contact only shortlisted candidates for this role.
We thank you in advance for your interest.
#J-*****-Ljbffr

📌 Iam Enterprise Tech Lead - Melbourne
🏢 Ayan Infotech Pty
📍 Melbourne