Claims Support Officer
MAYDAY Recruitment is partnering with a growing insurance claims and property restoration business to recruit a Claims Support Officer for their team based in Albion.
This is an excellent opportunity for someone with customer service, administration, contact centre, or insurance experience who is looking to develop their skills within the claims industry.
About the Business
Operating within the insurance claims and property restoration sector, this established organisation supports homeowners and businesses impacted by storm and hail damage.
Their team assists customers throughout the insurance claims process, providing guidance, support, and expert claim management to help achieve positive outcomes during what can often be a stressful time.
With continued growth and a strong reputation within the market, they are seeking a motivated Claims Support Officer to join their team.
About the Role
As a Claims Support Officer, you'll provide administrative and customer service support to Claims Consultants, helping ensure claims are progressed efficiently and customers remain informed throughout their claim journey.
This is a varied role offering a combination of customer interaction, administration, stakeholder communication and problem-solving.
Key Responsibilities
Manage inbound and outbound customer calls
Provide administrative support to the wider claims team
Assist with the progression of insurance claims through various stages
Communicate with customers regarding claim updates and next steps




Prepare and maintain claim documentation
Liaise with customers, insurers, and internal stakeholders
Respond to customer enquiries and concerns professionally
Ensure information is accurately maintained across multiple systems
About You
The ideal candidate will be confident, customer-focused, highly organised and comfortable managing multiple priorities within a fast-paced environment.
To be successful, you'll ideally have:
Experience in customer service, administration, contact centres, or insurance
Confidence handling both inbound and outbound phone calls
Strong verbal and written communication skills
Excellent attention to detail and accuracy
The ability to prioritise competing tasks effectively
Strong computer skills and confidence learning new systems
A professional and empathetic approach when dealing with customers
A genuine interest in developing a career in insurance and claims
Previous insurance or claims experience is highly regarded but not essential.
What They Can Offer
$***** per hour + Super
Full-time position, Monday to Friday, 8:00am to 4:00pm
Ongoing temporary contract
Ongoing mentoring and support from experienced Claims Consultants
Supportive and collaborative team culture
Hybrid flexibility available following probation (1 day working from home per week)
Staff parking available onsite
Convenient Albion location close to public transport
Regular team social events and a positive workplace setting
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📌 Claims Support Officer (Brisbane)
🏢 Mayday Recruitment Group
📍 Brisbane