Job Description
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As a Service Advisor, you'll be the key point of contact between our customers and the workshop — booking in vehicles, scoping work with technicians, communicating clearly on repairs and costs, and ensuring every customer leaves with a great experience.
Key responsibilities n
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Greet customers and manage the service booking and check-in process
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Accurately scope jobs and liaise with technicians on diagnosis and repair requirements
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Provide clear, transparent communication on pricing, timelines, and additional work required
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Upsell relevant services and products where appropriate
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Manage customer expectations and resolve concerns promptly and professionally
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Maintain accurate records in the dealership management system
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Work closely with the Service Manager and wider team to hit retention and productivity targets
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About you n
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Previous experience as a Service Advisor (automotive dealership experience highly regarded)
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Strong communication and customer service skills
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Comfortable working with dealership management systems (e.g. Xtime, CDK, or similar)
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Well organised, with the ability to manage multiple bookings and priorities at once
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A team player with a positive, can-do attitude
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Current driver's licence
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Supportive, experienced team setting
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Ongoing training and development
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Opportunity to grow within a well-established Ford dealership group
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About us n
Etheridge Ford Ringwood is part of the Autopact Victoria group, proudly servicing the local community with genuine Ford sales and service.
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📌 Automotive Service Advisor (Victoria)
🏢 Etheridge Ford
📍 Victoria