Intraday Real-Time Analyst - Workforce Optimizer (Hybrid) (New South Wales)

Intraday Real-Time Analyst - Workforce Optimizer (Hybrid) (New South Wales)

26 Sep
|
Ikea
|
New South Wales

26 Sep

Ikea

New South Wales

Job Description
IKEA Tempe, NSW, is seeking an Intraday Specialist to monitor and manage real-time contact centre performance and align demand with workforce supply. You will use workforce management tools and dashboards to optimise service levels across channels.
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Key responsibilities include analyzing metrics, coordinating short-term staffing adjustments, and communicating recommendations to leadership. Proficiency in Genesys, Verint, Kronos and Dialog is desirable.

📌 Intraday Real-Time Analyst - Workforce Optimizer (Hybrid) (New South Wales)
🏢 Ikea
📍 New South Wales

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