Job Description
Why Join EML? An Award-Winning Celebratory Culture That Recognises You n
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Why Join EML? An Award-Winning Celebratory Culture That Recognises You n
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life n
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
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Monthly rostered days off, or
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A 9-day fortnight
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giving you more control over your time and work life balance.
Grow With a Specialist Organisation n
Because personal injury is the
only
thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.
Make a real difference in people's lives with EML n
As part of our diverse team based in our
Canberra
, you will help make a positive impact on someone's life every day.



You will feel great satisfaction knowing your talent and hard work has a purpose.
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This is a great opportunity for someone looking to kickstart their career in insurance industry. The purpose of this role is to provide administrative support, enabling EML to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required.
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This is a
permanent, full-time position
based in our
Canberra
office. You will have the opportunity to work-from-home 3 days per week
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once you are fully trained in the role.
Your Responsibilities n
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Provide support to claims teams to "help people get their lives back".
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Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
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Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
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Maintain claim file notes by entering actions undertaken into the claims system, as directed.
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Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
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Effectively meeting customer needs,



building productive customer relationships and taking responsibility for customer satisfaction.
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Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
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Managing phone enquiries, taking new claim lodgements and taking messages as required.
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About You n
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Strong computer skills.
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Strong attention to detail and time management skills.
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Ability to work independently and within a diverse team.
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Effective and verbal communication skills.
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Previous Data Entry Experience
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Why You'll Love Being Part of EML n
You'll enjoy a range of perks designed to support your wellbeing, growth and success:
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Hybrid work options for better balance.
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Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
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Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
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Corporate wellbeing program, including gym and health insurance discounts.
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Comprehensive learning and development tailored to help you grow.
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More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
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Company-wide celebration events that keep us connected.
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Annual incentive scheme + regular salary reviews.
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Ready to Make an Impact? n
If you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you we would love to hear from you.
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#J-*****-Ljbffr

📌 Administration Assistant (Canberra)
🏢 EML Group
📍 Canberra