Job Description

aps4 participant support officer | wollongong /n

Position Title: Participant Support Officer (APS4 Equivalent)

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Location: Wollongong

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Contract Duration: Initial contract to December 31st with strong potential for long term extensions

About the Role /n

Are you a compassionate, organized professional who thrives on helping others navigate important services? We are seeking a dedicated Participant Support Officer to join a supportive team environment where your empathy and attention to detail will directly enrich the lives of community members.

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In this rewarding role, you will provide thoughtful administrative and operational support to ensure individuals and their families receive the clear guidance and care they deserve. You will play a vital part in listening to participant needs, managing daily workflows, and helping people access the tailored support pathways they require.

Key Responsibilities /n

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- Actively listen to participants, families, and stakeholders to understand their needs and provide sensitive, tailored guidance.

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- Conduct desktop reviews and transpose accurate information into specialized online systems.

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- Manage daily workflow allocations, prioritize tasks, and contribute recommendations to assist the broader team.

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- Handle complex participant enquiries with patience, empathy, and clear communication.

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- Undertake suitability assessments to help connect participants with appropriate planning streams.

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- Make warm outbound calls to participants, providers, and key community stakeholders.

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- Collaborate closely with team members, offering mutual support and contributing to process improvements.

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What You Will Bring /n

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- A warm, empathetic communication style with exceptional active listening skills.

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- The ability to remain calm, thoughtful, and reassuring when handling sensitive or challenging conversations.

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- Sound organizational abilities to manage competing priorities with care and accuracy.

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- Capability to interpret and apply policy guidelines and administrative frameworks thoughtfully.

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- Experience using computer software applications, including database tools and Microsoft Office.

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- A collaborative mindset and a passion for making a positive difference in the community.

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Why Apply? /n

This position offers a wonderful opportunity to contribute to meaningful social outcomes while developing your qualified career. You will enjoy a warm, supportive workplace culture that values continuous learning, flexibility, and peer collaboration.

While the initial engagement runs through to December, there is a strong likelihood of long term extensions for successful candidates.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Aps4 participant support officer | wollongong
🏢 Hr Partners
📍 Wollongong