Job Description

Medical Secretary – Full-time (Caulfield South/ Bentleigh) /n

Bayside Heart is a Cardiologist-led team dedicated to excellence and genuine patient care.

/n

Our Medical Receptionists are the first point of contact for patients, families, referring clinicians and healthcare providers. This role is essential to delivering high-quality patient experiences and supporting the smooth operation of a cardiology specialist practice.

You’ll manage administrative and reception duties with professionalism, warmth, and accuracy in a clinical environment.

Key Responsibilities Front-Desk & Patient Interaction /n

/n

- Welcome and greet patients, visitors and allied health professionals.

/n

- Answer incoming calls and emails in a professional, prompt manner.

/n

- Manage patient enquiries, provide information and direct calls as appropriate.

/n

Appointment & Clinic Management /n

/n

- Schedule, update and manage patient appointments using clinic management software (Gentu).

/n

- Coordinate referrals from general practitioners and other specialists.

/n

- Ensure accurate patient registration and demographic data entry.

/n

Administrative & Clerical Duties /n

/n

- Maintain patient records, scan, fax and email documentation as needed.

/n

- Support cardiologists and clinical staff with basic administrative tasks (e.g., paperwork prep,



reports distribution).

/n

- Maintain confidentiality and privacy in accordance with clinic policy and health regulations.

/n

Billing & Claims Processing /n

/n

- Process patient billing, issue invoices/receipts, and handle Medicare and private insurance claims accurately.

/n

- Handle payments and end-of-day reconciliation if required.

/n

Required Skills & Experience /n

/n

- Previous experience in a medical reception, administrative or healthcare role (specialist practice experience desirable).

/n

- Strong customer service, communication and interpersonal skills.

/n

- High level of organisation, attention to detail and ability to multitask under pressure.

/n

- Competent computer skills, including practice management software and MS Office.

/n

- Qualified presentation and phone manner suitable for a clinical environment.

/n

- Understanding of Medicare item numbers and billing processes is advantageous.

/n

- Personal Attributes /n

/n

- Warm, empathetic and patient-focused.

/n

- Reliable, punctual and able to work both independently and as part of a team.

/n

- Proactive problem solver who maintains confidentiality and professionalism.

/n

/n

/n

Only successful candidates will be contacted.

/n

#J-18808-Ljbffr

📌 Medical receptionist- full-time (Melbourne)
🏢 Bayside Heart
📍 Melbourne