Job Description

Pitstop Health | Specialist Mental Health Practice /n

Full-Time | Monday to Friday

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Pitstop Health is seeking an experienced Medical Receptionist to join our growing specialist mental health practice.

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We are looking for someone who is organised, confident and personable, with the ability to manage a busy specialist medical reception environment independently and professionally.

About the role /n

Your responsibilities will include:

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- Providing a warm and professional reception experience for patients and families

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- Managing phone calls, emails and patient enquiries

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- Coordinating appointments, cancellations, referrals and waitlists

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- Managing clinician diaries and day-to-day scheduling

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- Processing Medicare, Workcover and NDIS billing, payments and patient accounts

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- Maintaining accurate patient records and documentation

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- Liaising with GPs, specialists, allied health professionals and external organisations

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- Managing more complex or sensitive patient enquiries appropriately

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- Supporting clinicians with day-to-day administrative requirements

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- Providing guidance and support to less experienced reception staff when required

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About you /n

You will ideally have:

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- Minimum 12 months medical/allied health reception experience, preferably within a specialist or private practice

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- Strong communication and interpersonal skills

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- Excellent organisation and attention to detail

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- Confidence managing competing priorities in a busy environment

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- Experience with Medicare, Workcover and NDIS billing

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- The ability to work independently and use sound judgement

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- A professional, calm and compassionate approach

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- Strong computer skills and the ability to learn recent systems quickly

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- Experience in psychiatry, psychology or mental health would be highly regarded but is not essential.

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About Pitstop Health /n

Pitstop Health is a growing private specialist mental health practice providing psychiatric and psychological services to children, adolescents and adults.

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We value professionalism, reliability, teamwork and providing a respectful experience for patients and families.

What we offer /n

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- Permanent full-time employment, Monday to Friday

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- A supportive and collaborative team

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- A modern specialist private practice

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- Structured systems and administrative processes

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- A varied role with greater responsibility than a standard reception position

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- Opportunities to develop your administrative and practice-management skills

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- Remuneration commensurate with experience and applicable award classifications

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📌 Medical Receptionist - Full time (Cairns)
🏢 Pitstop Health
📍 Cairns