Job Description

Help Patients Feel Confident About Their Dental Care /n

Are you passionate about people, highly organised, and love helping others? Do you enjoy guiding patients through important decisions while delivering exceptional customer service?

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Brisbane Smiles is seeking a warm, professional, and proactive Treatment Coordinator to join our growing team in Toowong.

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This is more than a reception role. As a Treatment Coordinator, you'll play a key role in helping patients understand their treatment options, coordinating their care, and ensuring they feel supported throughout their journey with us.

About Brisbane Smiles /n

Brisbane Smiles is a privately owned, family-run dental practice that has been caring for generations of Brisbane families since 1948.

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Located in Toowong, we are known for delivering high-quality dental care in a welcoming and supportive workplace. Our team is committed to providing outstanding patient experiences, continuous improvement, and a workplace culture where people genuinely enjoy coming to work.

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Our values include:

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- People First

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- Excellence

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- Growth

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- Teamwork

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- Consistency

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- Passion

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About the Role /n

Working closely with our dentists, oral health therapists, and front office team, you'll help patients move confidently through their treatment journey from consultation through to completion.

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Your responsibilities will include:

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- Coordinating treatment plans and patient appointments

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- Completing clinical handovers from dentists and oral health therapists

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- Explaining treatment processes and next steps to patients

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- Managing patient check-out, health fund claims, and payments

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- Following up unscheduled treatment and outstanding appointments

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- Conducting patient care and wellbeing follow-up calls

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- Preparing treatment documentation and consent forms

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- Assisting patients with treatment financing options

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- Managing recalls and ongoing patient communication

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- Coordinating complex schedules involving laboratories and external providers

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- Providing exceptional customer service across phone, email, and in person interactions

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About You /n

We're looking for someone who genuinely enjoys helping people and takes pride in delivering an exceptional experience.

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You’ll likely be successful in this role if you:

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- Have strong communication and relationship-building skills

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- Are confident discussing treatment plans and financial arrangements

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- Have excellent organisational skills and attention to detail

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- Enjoy working in a fast-paced environment

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- Are proactive and solution-focused

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- Thrive as part of a collaborative team

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- Bring positivity, professionalism, and compassion to every patient interaction

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Experience Required /n

We welcome applicants from a range of backgrounds, including:

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- Dental reception or treatment coordination

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- Medical or allied health administration

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- Hospitality and customer service

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- Retail leadership

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- Client service or relationship management

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Previous dental experience is desirable but not essential. We provide comprehensive training and support for the right person.

What We Offer Competitive Salary & Incentives /n

Attractive remuneration package with performance-based incentives available for long-term team members.

Four-Day Work Week /n

Most full-time team members work a 38-hour week across four days, supporting a healthy work-life balance.

Career Growth /n

Access ongoing training, personal development, mentoring, and career progression opportunities within our large and established practice.

Supportive Team Culture /n

Join a friendly, professional team that enjoys working together and celebrates success. We regularly hold team events, recognition programs, and practice-wide meetings.

Stability & Security /n

Become part of a respected Brisbane business with almost 80 years of history and a strong reputation in the community.

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Brisbane Smiles
/n Locally Owned & Operated Since 1948

/n Helping Brisbane Families Smile for Nearly 80 Years

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📌 Dental Receptionist / Treatment Coordinator (Cairns)
🏢 Brisbane Smiles
📍 Cairns