Troocoo Government are assisting a valued Queensland Government client to recruit an experienced AO4 Regulatory Support Officer for an initial 6-month contract, with the potential for a further 6-month extension.

This position would suit someone with experience across government, regulatory, compliance, investigations or case management environments who is confident interpreting legislation, researching complex matters and providing accurate information to a broad range of stakeholders.
Working within a small and collaborative team, you will respond to stakeholder enquiries, undertake research and analysis, maintain accurate information within a case management system and provide support across investigations, audits and community education activities.

Key Responsibilities

- Provide accurate and relevant information to a broad range of stakeholders
- Interpret and apply relevant legislation when responding to enquiries
- Conduct research and analysis into complex matters
- Prepare written responses, correspondence and information papers
- Assist with case investigations, audits and education activities
- Record and maintain stakeholder information within a case management system
- Interrogate data and assist with statistical and compliance reporting
- Deliver timely, high-quality services in line with policies and procedures
- Identify opportunities for continuous improvement across processes and service delivery

About You
- Previous experience in a government, regulatory, compliance or similar environment would be highly regarded
- Demonstrated ability to interpret and apply legislation




- Robust customer service and stakeholder engagement skills
- Confident responding to enquiries both over the phone and in person
- Strong written communication skills, including correspondence and information papers
- Sound research, analysis and problem-solving capabilities
- Ability to assess stakeholder needs and develop appropriate responses
- Strong organisational and time management skills
- Comfortable working independently with limited supervision
- Adaptable and confident working within changing or ambiguous environments
- Previous experience using Microsoft Dynamics 365 would be advantageous

Contract Details
- $62.90 per hour + super
- Initial 6-month agency labour hire contract
- Full-time - 36.25 hours per week
- Locations across Brisbane CBD and Brendale
- Flexible hybrid arrangement with up to 2 days working from home, subject to approval
- ASAP commencement preferred

Troocoo's Government team is reviewing applications as received. If you are an experienced regulatory, compliance, investigations or government professional looking for your next opportunity, we encourage you to apply today!

Please note: only shortlisted candidates will be contacted.

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Troocoo acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today.

📌 Regulatory Support Officer (Brisbane)
🏢 Troocoo
📍 Brisbane