Requisition ID: REQ694632
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $78,183.85 - $79,973.57 per annum+ 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)
Location: HLS Call Centre - 1 Bolger St, Campbelltown
Applications close: 11/10/2026
Contact: Karen Andrews on 02 8738 6812 | [email protected]

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Outstanding
Health Language Services offers a rewarding opportunity to contribute to improved healthcare access and positive patient outcomes across South Western Sydney Local Health District. As a Senior Call Centre Operator, this role plays an integral part in coordinating interpreter booking and communication services that support culturally and linguistically diverse communities.

The position provides the opportunity to act as a senior point of contact for staff, clients and interpreters, support workforce coordination activities, and contribute to continuous service improvement initiatives while ensuring the efficient delivery of high-quality interpreter services.

Are You the Right Fit?
The ideal candidate brings extensive experience in a call centre, customer service or booking coordination environment, with the ability to perform effectively in a fast-paced and demanding setting. Success in this role requires well-developed communication and interpersonal skills, strong organisational abilities, and exceptional attention to detail when managing interpreter bookings, enquiries and scheduling activities.

Proven experience providing guidance, support or leadership within a team, combined with sound judgement, the ability to manage competing priorities under pressure, and proficiency in booking, scheduling or customer management systems,



will support the delivery of responsive, professional and high-quality services to staff, clients and interpreters.

Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

- Describe a time when you worked in a fast-paced, high-volume call centre or customer service environment where you had to manage competing priorities and challenging customer interactions. How did you ensure high levels of customer satisfaction while maintaining accuracy and attention to detail?

Provide an example of how you have guided, supported or coordinated a team to achieve service outcomes in a call centre or operational environment. Describe the situation, your approach, and the outcome.

If you'd like more details, we're here to help.

Position Information

Applicants will be assessed against the criteria in the .

How to Apply

Read our and tips for .

Diversity, Culture & Inclusion

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact

We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds,



and members of the LGBTQI+ community.

Aboriginal Workforce

For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact . Support is also available through the .

More Than Just a Job - Why Work With Us?

Financial Perks

12% superannuation

Salary packaging and novated leasing via

Annual leave with 17.5% leave loading (for full-time and part-time staff)

One extra day off each month for full-time employees

Work-Life Balance

Flexible work options, including hybrid and varied hours (depending on the role)

Paid maternity and parental leave

Generous leave options like long service and carers leave

Grow Your Career

Access to learning opportunities through our dedicated team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

Discounted gym membership through

Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Vaccination Requirements

All staff must meet NSW Health's before starting.

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the . We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.

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