About us

Ballarat Family Medical Centre is a dedicated primary healthcare provider committed to delivering comprehensive, patient-centred medical services to the Ballarat community. We pride ourselves on maintaining the highest standards of clinical excellence and fostering a supportive environment for both patients and staff. Our practice is built on the values of compassion, professionalism, and continuous improvement, making us a trusted healthcare partner in the region.

About the role

We are seeking an experienced 2IC Practice to join Ballarat Family Medical Centre in a full-time capacity based in Ballarat, VIC 3350. This is a strategic leadership position that plays a vital role in the smooth operation and management of our medical practice. As Second-in-Charge, you will support the Practice Manager and Principal clinicians, overseeing daily operations, staff coordination, and ensuring the delivery of high-quality patient care.

This role is essential to maintaining our practice standards and contributing to our long-term success and reputation within the community.

Key responsibilities

- Provide operational support to the Practice Manager and ensure efficient day-to-day running of the medical centre
- Supervise and coordinate administrative and clinical staff, including rostering, performance management, and professional development
- Manage practice finances, billing, and claims processing in accordance with regulatory requirements
- Ensure compliance with medical practice legislation, privacy laws, and workplace health and safety standards
- Oversee patient appointment scheduling and ensure optimal patient flow throughout the practice
- Manage practice inventory, equipment, and supplier relationships
- Handle patient enquiries, complaints, and feedback with professionalism and discretion
- Contribute to practice policies, procedures, and continuous quality improvement initiatives
- Support clinical staff and maintain a collaborative working setting
- Assist with recruitment, induction, and staff welfare matters

What we're looking for





- Proven experience in medical practice management or a similar healthcare administration role
- Strong leadership and supervisory skills with the ability to motivate and support a diverse team
- Excellent organisational and time management abilities, with capacity to manage multiple priorities
- Knowledge of general practice operations, Medicare billing, and relevant compliance requirements
- Proficiency in practice management software (Best Practice ) and electronic health record systems
- Strong communication and interpersonal skills, with the ability to liaise effectively with staff, clinicians, and patients
- Financial acumen and experience with practice budgeting and financial management
- Tertiary qualifications in healthcare administration, business management, or related field (preferred)
- Current knowledge of Australian healthcare regulations and best practice standards
- Ability to maintain confidentiality and handle sensitive information appropriately
- A patient-centred approach with a commitment to delivering excellent service

What we offer Ballarat Family Medical Centre is committed to supporting the wellbeing and professional development of our team members.

We offer a competitive salary package, professional development opportunities to enhance your skills and career progression, and a supportive workplace culture that values collaboration and innovation. We provide access to employee wellness programmes and foster a healthy work-life balance where your contributions are recognised and valued. We encourage a flexible approach to work arrangements where possible to support your individual circumstances.

Our team benefits from ongoing training, mentoring from experienced practitioners, and the opportunity to work within a progressive healthcare organisation that invests in its staff.

Apply now

If you are an experienced practice administrator with a passion for healthcare and the leadership qualities to thrive in this role, we would love to hear from you. Please submit your resume, cover letter, and contact details to apply for the position of 2IC Practice at Ballarat Family Medical Centre.

📌 2IC practice (Ballarat)
🏢 Ballarat Family Medical Centre
📍 Ballarat