Young Folks is looking for an Account Manager (Digital) to lead our marketing services clients and the flow of work through our studio.

We’re a Melbourne-based, B Corp certified, creative agency working with start-ups, scale-ups and established brands that want to launch, grow and make an impact.

This role sits primarily within our Brand Momentum service pathway—leading marketing retainers across campaigns, content and digital. The role also contributes to Brand Creation and Brand Evolution projects when there’s a marketing campaign component, such as launching a new brand or taking a rebrand or repositioning to market.

One week you might be leading a quarterly business review, connecting paid media and content performance to a client’s broader commercial goals. The next, turning audience insights into a clear brief for the creative team, planning the flow of work through the studio or identifying an opportunity to grow a client account.

Whether you’re an Account Manager ready for more ownership, or a hands-on digital marketer looking to move into client services, this role is for someone ready to lead the thinking, get stuck into execution, create clarity for the team, and become a go-to strategic partner to our clients.

What you’ll do

- Proactively lead day-to-day client relationships with a portfolio of clients
- Run monthly client WIPs, keeping everyone aligned on what we’re doing, why we’re doing it, when it’s due, who’s responsible and what happens next
- Translate marketing results into useful insight: what happened, why it happened and what we recommend doing next
- Connect marketing activity to each client’s broader strategy, commercial priorities and impact goals
- Drive quarterly business reviews in collaboration with our discipline leads across creative, content and performance
- Plan and prioritise work in the studio schedule, working with the GM to forecast capacity and utilisation, resolving blockers before they affect delivery
- Manage scope, timelines and budgets while identifying opportunities to grow client partnerships
- Lead weekly agency WIPs, keeping the team focused, informed and moving forward
- Stay immersed in client industries, bringing relevant trends, research and opportunities forward
- Act as the final point of quality control, reviewing work for strategic alignment, accuracy and completeness before client presentation




- Support the team with marketing administration from uploading ads and scheduling content to pulling reports and keeping our client drive freaky levels of organised

What we’re looking for

- 4+ years’ agency experience in client service or digital marketing
- Hands-on experience across digital marketing (bonus points for SEO and paid media)
- Strong commercial nous that extends beyond dashboards and channel metrics
- Exceptional organisation, prioritisation and follow-through
- Clear, confident client communication and presentation skills
- Strong briefing, synthesis, logic and problem-solving skills
- High ownership, curiosity, initiative and accountability
- Confidence working across multiple clients and deadlines
- Someone who likes pace, pressure, variety and ambitious work, and brings a sense of play to the process.

You’ll thrive in this role if You’ll thrive here if you’re comfortable:

- Balancing leading and doing
- Being a thinking partner, who can help clients figure out what they need
- Getting started without waiting for perfect instructions
- Spotting opportunities, risks and roadblocks before being asked
- Making explicit recommendations when there are several possible paths
- Holding people accountable to agreed priorities, responsibilities and timelines
- Managing job profitability, deadlines, scope creep, and new opportunities
- Bringing solutions, ideas, and a sense of play
- Having direct, respectful conversations about the work and the way we work
- Using tools and frameworks while keeping your own thinking sharp
- Holding the work to a high standard, even when time is tight

What success looks like in the first 90 days

- You’ve built strong, trusted relationships with the team and key clients
- You’ve taken ownership of client and agency WIPs, keeping scopes, priorities and timelines on track
- Clients know what we’re working on, why it matters, when it’s due and what happens next
- You’ve led QBRs that move the conversation beyond clicks, turning channel performance into bigger-picture insights and clear recommendations
- The team opens briefs with the context,



inputs and direction they need to get cracking
- You’ve penned weekly updates so good clients actually look forward to receiving them
- You’ve brought research, trends and industry intelligence into client conversations before anyone had to ask
- You’ve worked with our GM to identify quick wins for improving client experience
- You’ve been given a Catalan nickname by our Creative Director, Marco
- You’ve had a bangin’ sanga with the team (maybe you’ve made one too)

What’s on offer This is a role with real influence, autonomy and growth potential. You’ll initially be the only dedicated person in client service, with the opportunity to shape the function and help build the team over time.

You’ll work directly alongside our General Manager and senior leads across strategy, creative, content and performance for challenger brands, purpose-driven organisations and ambitious businesses that want to accelerate their growth and amplify their impact.

You’ll be part of a small team that cares deeply about the quality of the work, the relationships we build and the kind of agency and impact we’re creating together. That means high standards, direct conversations, genuine trust and plenty of room to shape how things evolve.

Agency work is demanding. It should also be energising, collaborative and fun. We take the work seriously without taking ourselves too seriously. Expect strong opinions, sharp thinking, good banter and probably a nickname within your first month. Just ask Matthew, aka: Matty, aka: Lumbsy, aka: Tina, aka: Matias ;)

What else is included:

- Hybrid work model (3 days in studio in Cremorne, 2 from home)
- $80-90K + super, depending on experience
- Four paid wellbeing days annually (in addition to annual leave)
- Individual learning and development plan with dedicated growth investment aligned with role progression
- Direct involvement in shaping our client service systems and standards
- Access to a broad mix of branding and marketing work
- A genuine pathway towards senior client leadership or strategy

How to apply Please apply via our application portal here: https://forms.gle/dN3BzK7aGJeG2xQw9

If you've made it this far tell us what you'd like your Catalan nickname to be. Our Creative Director Marco hails from Barcelona and has a habit of giving everyone a new name anyway, so you may as well get in first. Pop it in your cover letter and we'll know you read the details ;)

📌 Account Manager (Digital) (Cremorne)
🏢 Young Folks
📍 Cremorne