About Us/n CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally. /n

/n /n The Role/n We are opening looking for an Account Manager as part of our Customer Success team who will focus on owning the post‑implementation success of our customers. /n This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates. /n You’ll work closely with Product, Sales and the wider Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience. /n The role is key in managing the health, ongoing value, advocacy and overall experience of our customers. /n

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Key responsibilities/n /n

- /n Plan and coordinate post‑implementation tasks across the CS lifecycle. /n
- /n Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance. /n
- /n Proactively monitor account health, document key interactions and any actions taken to improve it. /n
- /n Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders. /n
- /n Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement. /n
- /n Continue to develop our post‑implementation playbooks, best practices and support processes. /n
- /n When required,



assist our support channels by leading conversations to escalate or resolve customer queries. /n
- /n As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product. /n

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/n /n You will thrive in this role if you have: /n /n

- /n Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS. /n
- /n Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred) /n
- /n Experience working with complex software products. /n
- /n Robust project management skills and comfort juggling multiple customers. /n
- /n Excellent communication and stakeholder management skills. /n
- /n A problem‑solving mindset and curiosity about how customers work. /n
- /n Confidence using CRM and project management tools. /n
- /n Mining industry experience would be a plus /n

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/n Perks & Benefits/n /n

- /n Prime Perth CBD location in a modern office environment with wellness centre /n /n /n
- /n Hybrid work environment - minimum 3 days in office, 2 at home /n /n /n
- /n Vibrant office culture - monthly birthday celebrations, team events, weekly onsite Pilates, yoga and fitness classes /n /n /n
- /n Access to EAP mental health & wellbeing services, including financial and nutritional counselling /n /n /n
- /n Parental leave top-up pay for first 12 weeks of leave /n

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/n Ready for your next adventure?/n If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter. /n Have questions? Reach out to us at [email protected] /n

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Recruitment Agencies/n We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [email protected]

📌 Account Manager (Perth)
🏢 CorePlan
📍 Perth