Administration Assistant – Customer Support

Join our growing team at Designer Delivery Co and play a key role in supporting our day-to-day operations. We’re looking for a motivated, organised, and customer-focused Junior Administration Assistant who enjoys variety and thrives in a fast-paced workplace.

This is a great opportunity for someone looking to build their administration and customer service skills while gaining hands-on experience across customer communication, delivery coordination, scheduling, order processing, and business systems.

You’ll be the friendly first point of contact for customers, helping coordinate deliveries, manage enquiries, maintain accurate records, and support our operations team to ensure everything runs smoothly.

Customer Communication

- Act as first point of contact for phone, email, and SMS enquiries

- Manage inbound calls, return missed calls, and respond to customer and internal queries

Order & Delivery Coordination

- Process orders and delivery tickets, including booking and scheduling

- Liaise with customers to confirm and adjust delivery timeframes





- Maintain accurate records across systems and ensure all notes are up to date

Scheduling & Logistics

- Manage and optimise delivery schedules within system capacity

- Allocate delivery timeframes and communicate updates to customers

- Upload and maintain scheduling data across platforms

Shipping & Dispatch Support

- Generate shipping labels (Mainfreight & Australia Post)

- Ensure accurate documentation and tracking for all orders

Operations & Administration Support

- Provide general administrative support to daily operations

Key Skills & Attributes

- Strong attention to detail and accuracy

- Excellent communication skills across phone, email, and SMS

- Ability to manage multiple systems and priorities

- Strong organisational and time management skills

- Customer-focused with a proactive approach

- Computer savvy – Experienced with Microsoft Windows programs essential. All other system training is provided.

📌 Administration Assistant – Customer Support (Nerang)
🏢 Designer Delivery
📍 Nerang