Client Service & Administration Officers – NSW Government /n

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- NSW Government /n
- 6 positions available /n
- Contract to 30 October 2026 + possibility of extension /n
- Newcastle West – onsite Monday to Friday /n
- $46.58 including superannuation ($41.59 per hour + super) /n /n Our client is a NSW Government organisation seeking Client Service Officers and Administration Support Officers to join their Newcastle-based team. /n There are six positions available across two role types: /n /n
- /n 4 x Client Service Officers /n
- /n 2 x Administration Support Officers /n /n These positions are based onsite in Newcastle West, working Monday to Friday from approximately 9:00am to 5:00pm.

Role Summary /n

/n These roles support the delivery of customer-focused services through a combination of client service, administration, records management and case support. /n Depending on the position, you may be responsible for assisting customers and stakeholders, managing enquiries, maintaining accurate records, preparing correspondence and documentation, and supporting the day-to-day administration of customer matters.

Client Service

Officer – 4 Positions /n

/n Key responsibilities may include: /n /n

- /n Responding to customer, family, representative and stakeholder enquiries by phone and email. /n
- /n Providing clear and accurate information while delivering a professional and empathetic customer experience. /n
- /n Managing customer interactions and maintaining accurate records and case information. /n
- /n Supporting customer matters, including administrative and financial management activities. /n
- /n Liaising with internal teams, government agencies, service providers and community organisations. /n
- /n Escalating complex enquiries,



complaints or sensitive matters appropriately. /n Administration Support Officer – 2 Positions /n

/n Key responsibilities may include: /n /n

- /n Providing administrative and operational support to the team. /n
- /n Managing correspondence, shared inboxes, records and electronic documentation. /n
- /n Completing data entry and maintaining accurate customer and stakeholder information. /n
- /n Preparing documents, correspondence, reports and other administrative material. /n
- /n Assisting with meetings, research activities and general team coordination. /n
- /n Managing competing priorities and completing work within required timeframes. /n About You /n

/n We are looking for candidates with: /n /n

- /n Previous experience in customer service, administration, case support or a similar environment. /n
- /n Strong written and verbal communication skills. /n
- /n A professional and empathetic approach when dealing with customers, including people experiencing sensitive or complex circumstances. /n
- /n Strong organisational skills and attention to detail. /n
- /n Confidence using computer systems, email, databases and records management systems. /n
- /n The ability to manage competing priorities and work effectively in a busy team setting. /n /n Previous experience within NSW Government, financial administration, community services, customer service centres or case management environments would be advantageous. /n Successful candidates will be required to complete a National Criminal Record Check and two reference checks. /n On offer are multiple contract opportunities with a highly sought-after NSW Government organisation, based conveniently in Newcastle West. /n To submit your CV for consideration, please use the APPLY button below. /n

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📌 Administration Officers | NSW Gov | Multiple Roles (Newcastle)
🏢 Computracts Pty
📍 Newcastle