Architecture & Strategy Analyst

Clerk Grade: 7/8; $116,981 - $129,492 plus super

Employment Type: Ongoing, Fulltime

Location: Parramatta, Sydney - Hybrid prospect. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a current division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do The Architecture & Strategy Analyst Supports the ICT Enterprise Architecture and Strategy team by reviewing, analysing, and maintaining enterprise strategies, architecture repositories, and supporting functions to enable strategic direction, activity prioritisation, and performance achievement.

Key responsibilities

- Support the strategy development process through comprehensive research and analysis, ensuring well-articulated strategy messages for both internal and external stakeholders.
- Enhance technology investment alignment by analysing planned investments and strategic roadmaps, verifying consistency with Enterprise Architecture models and ensuring accurate linkage with the Technical Debt Register.
- Strengthen architectural coherence by reviewing Client Agency technology plans and submissions for adherence to Enterprise Architecture principles and standards, maintaining up-to-date architecture repositories that reflect strategic alignment.
- Ensure governance integrity by administering and supporting Enterprise Architecture Governance processes, enforcing compliance with established standards and thoroughly reviewing submissions for completeness and stakeholder engagement.
- Optimise architecture accessibility by contributing to the development and maintenance of architecture models, ensuring centralised storage and seamless access for relevant stakeholders.
- Maintain operational efficiency through proactive work task reviews,



allocation, monitoring, reporting and escalation, mitigating risks to service levels and driving continuous improvement.
- Foster cooperative partnerships by supporting Client Agency relationships and networks with effective communication, negotiation, and issue resolution, facilitating optimal service delivery and stakeholder engagement.

The key challenges to be successful in this role

- Navigating complexity of multiple stakeholders, legacy systems and siloed departments.
- Balancing current and new architectures and resources in the context of competing business demands
- Developing, maintaining and managing relationships and communications with a wide range of key stakeholders while driving a client service environment to ensure best possible architectural outcomes.

About you You are curious about how technology can improve services and business outcomes, and you are motivated to build your understanding of enterprise architecture, technology strategy and governance. You enjoy researching complex issues, analysing information and translating your findings into clear, practical advice.

You bring a structured and detail-oriented approach, with an appreciation for why standards, assurance and governance are essential to responsible technology investment and delivery. You communicate confidently with technical and non-technical stakeholders, build productive relationships and are comfortable working across competing priorities in a changing environment.

How to apply

If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

The opportunity for meaningful work that matters to all of us in NSW

- We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and make time for what counts
- Much more than just a job, you can build a career here
- Access to health and well-being programs including Fitness Passport





What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements For enquiries relating to recruitment please contact Bryan Kreltszheim via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 8th October 2026 @11.59pm

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Application contact details

If you have questions or would like to learn more about this role, please reach out to the contact below:

Contact

Bryan Kreltszheim

Contact email

[email protected]

Application close date

08 October 2026 at 11:59pm

📌 Architecture & Strategy Analyst (Sydney)
🏢 Nsw Government
📍 Sydney