Lead ICT governance, service assurance, cyber security and compliance activities that support secure and reliable digital services across NSW Ambulance

Partner with stakeholders across NSW Ambulance, eHealth NSW and external suppliers to improve service outcomes and address operational challenges.

Lead ICT asset management and assurance activities to improve value for money, identify cost savings and support informed decision-making.

Employment Type: Temporary Full time (2 years with possible extension and possible conversion to ongoing employment)

Salary Range: $180,279 - $201,662 per annum (Health Mgr Lvl 5)

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park

Closing Date: 11:59 PM, 11 October 2026

About the opportunity The Associate Director, Partnership and Performance leads the Information and Digital Services functions responsible for ICT partnerships, service assurance, financial governance, ICT asset management, business application user administration and cyber security risk and compliance. The role provides strategic oversight of governance, risk, compliance and assurance activities to support secure and reliable digital services across NSW Ambulance.

About you To be successful, you will bring:

- Relevant tertiary qualifications in information technology, cyber security, governance or a related discipline, or equivalent demonstrated experience.
- Demonstrated senior experience in ICT service governance, partner or supplier management, operational performance, cyber risk and compliance in a large and complex environment.
- Strong knowledge of ICT governance, operational performance monitoring, service improvement and issue escalation in a complex shared-service or multi-provider setting, with a sound understanding of public sector probity, records, procurement, contracts and financial management expectations.
- Experience reviewing operational charges, expenditure reports or supplier billing information, with the ability to identify discrepancies and support value-for-money outcomes.
- Experience leading or improving ICT asset management, asset care, lifecycle reporting, reconciliation or related governance practices.
- Strong knowledge of cyber security risk management, compliance monitoring, attestation, audit actions,



assurance reporting and third-party cyber risk obligations.
- Well-developed analytical and reporting skills, including the ability to interpret complex operational, financial, asset and cyber information and convert it into clear executive advice.
- High-level stakeholder engagement, influencing and negotiation skills, including the ability to lead and work effectively with internal teams during competing demands, eHealth NSW, NSW Health, vendors and senior stakeholders, and build a constructive, accountable and customer-focused culture.

How to Apply

Please respond to the two questions below (Maximum 4000 characters per question) and submit your responses along with your CV and any other required documentation.

Question 1: Describe a situation where you contributed to improving cyber security governance, risk management or compliance within a complex organisation. What actions did you take, and what outcomes were achieved?

Question 2: Provide an example of where you identified and delivered cost savings in an ICT environment. What was your role, what actions did you take, and what was the result?

Need Further Information

- If you have any questions about this role, please contact Marda Swartz via [email protected]
- Please refer to the Role Description for further information.
- Please refer to the Position Conditions for further information

Additional Information

- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
- Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.




- Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
- If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via [email protected]

Our Commitment

- NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.
- If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via [email protected] or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/
- If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via [email protected].
- Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at [email protected]

Child Safe Employment

NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

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📌 Associate Director, Partnership & Performance (Australia)
🏢 NSW Health
📍 Australia