About the Role

Our Australia Market and Client Delivery Lead plays a critical role in successfully launching new aviation clients and supporting CMAC's growth across Australia.

You will lead the end-to-end mobilisation and implementation of new client contracts, ensuring a seamless transition from contract award through to operational go-live and post-launch stabilisation. Acting as the primary implementation lead, you will coordinate cross-functional teams across commercial, operational, technology, finance, people and supplier functions to deliver successful client outcomes.

The role requires exceptional stakeholder management skills, with much of the day-to-day collaboration taking place with central functions and leadership teams based in the UK. You will therefore need to be comfortable working across time zones, managing remote stakeholders and balancing local Australian requirements with global standards and governance.

Combining programme delivery expertise, market-entry experience and client relationship management, you will establish repeatable implementation approaches that support both successful client onboarding and CMAC's continued expansion in Australia.

What Success Looks Like

- New aviation clients are mobilised successfully and transition into operations on time and within agreed parameters.
- Commitments made during the sales and contracting process are translated into effective operational delivery plans.
- Mobilisation programmes are delivered against agreed timelines, budgets and quality standards.
- UK and Australian stakeholders remain aligned, informed and engaged throughout implementation activities.
- Risks, issues and dependencies are proactively managed and resolved before impacting delivery.
- Client relationships are established early and strengthened throughout implementation and go-live.
- Local operational capability, suppliers, systems, governance and processes are established effectively ahead of launch.
- Market-entry activities support sustainable growth while maintaining CMAC standards and governance requirements.
- Lessons learned are captured and applied to continuously improve implementation methodologies.
- Executive stakeholders receive explicit, accurate and timely progress reporting.

Core Responsibilities

Client Mobilisation & Implementation

- Lead the end-to-end mobilisation of new aviation clients from contract award through to operational go-live and stabilisation.
- Own the transition from bid and contract award into implementation, ensuring contractual commitments are translated into operational requirements.
- Act as the primary point of contact for clients throughout the implementation lifecycle.
- Develop and maintain detailed mobilisation plans, milestones, dependencies and delivery schedules.
- Lead go-live readiness activities, ensuring all acceptance criteria have been achieved prior to launch.
- Manage hypercare and post-launch support activities to ensure successful operational transition.

Market Entry & Expansion

- Lead the delivery of CMAC's market-entry and expansion playbook across Australia.
- Adapt implementation approaches to meet local market requirements while maintaining alignment to group standards.




- Support the establishment of operational capability required for successful market launches, including suppliers, systems, processes, governance and infrastructure.
- Identify opportunities to improve scalability, efficiency and repeatability of market-entry activities.
- Act as a local subject matter expert for mobilisation and implementation best practice.

Stakeholder & Client Management

- Build strong relationships with aviation clients, airline partners, suppliers and key stakeholders.
- Coordinate cross-functional stakeholders across Operations, Commercial, Finance, Legal, People, Technology, Product, Supply and Partnership Management teams.
- Work closely with UK-based leadership and central support functions, ensuring alignment across different geographical locations and time zones.
- Facilitate governance forums, steering groups and implementation meetings.
- Ensure stakeholders have clear visibility of programme progress, risks and key decisions.

Programme Governance & Risk Management

- Establish and maintain mobilisation governance frameworks, RAID logs and reporting mechanisms.
- Identify, manage and escalate programme risks, issues and dependencies.
- Monitor implementation budgets, commercial commitments and delivery performance.
- Provide regular executive-level reporting on programme progress, readiness, financial position and decision requirements.
- Ensure implementation activities comply with organisational governance and operational standards.

Continuous Improvement

- Capture lessons learned from implementation programmes and market launches.
- Challenge existing mobilisation methodologies and recommend improvements.
- Contribute to the ongoing development of CMAC's implementation and market-entry playbooks.
- Promote a culture of collaboration, accountability and continuous improvement.
- Support the wider business in developing scalable implementation frameworks for future growth.

About You

You are an experienced implementation, mobilisation or programme delivery professional who thrives in complex, fast-paced environments. You enjoy bringing structure to ambiguity, aligning diverse stakeholder groups and delivering successful outcomes against challenging timescales.

You are highly organised, commercially aware and comfortable taking ownership of large-scale client implementations from initiation through to operational delivery. You have a natural ability to build credibility with senior stakeholders and clients, balancing strategic thinking with hands-on execution.

Given the global nature of the role, you are confident managing relationships across different geographies, cultures and time zones. You excel at influencing without direct authority and can effectively coordinate multiple teams to achieve common objectives.

You are proactive,



solutions-focused and continuously looking for opportunities to improve how implementation and mobilisation activities are delivered.

Your Expertise

- Significant experience in mobilisation, implementation, programme delivery or operational transformation roles.
- Proven experience leading complex client onboarding or implementation programmes.
- Strong project and programme management capability, including planning, governance and risk management.
- Experience managing senior stakeholders across multiple business functions.
- Excellent client relationship and communication skills.
- Experience working with international teams and managing remote stakeholder groups.
- Strong commercial awareness and understanding of contract mobilisation requirements.
- Ability to manage competing priorities and deliver results in fast-paced environments.
- Experience developing and maintaining RAID logs, governance structures and executive-level reporting.
- Strong problem-solving and decision-making capability.
- Experience within aviation, travel, transport, technology-enabled services or similar operational environments would be advantageous.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Project (or similar planning tools).
- Knowledge of market-entry, operational readiness and change management principles would be beneficial.

About CMAC Group

We’re on a mission to keep the world moving - wherever, whenever people need it.

We believe disruption shouldn’t stop people in their tracks. From delayed flights to complex transport challenges, we make the complicated simple - getting people where they need to be safely and seamlessly.

Since 2007, we’ve built a technology-led platform connecting clients to a trusted global network, moving over 5 million passengers every year across the UK, Europe and beyond

We partner with airlines, rail providers, major corporations and emergency services, delivering 24/7 solutions through our family of brands when it matters most, with the scale and flexibility to handle even the most time critical journeys.

We’re not just moving people - we’re solving real world problems, creating calm in disruption and delivering exceptional service when it matters most.

CMAC Group actively promotes equality, diversity and inclusion (EDI).

EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation.

We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected.

We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive.

CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.

📌 Australia Market and Client Delivery Lead
🏢 CMAC Group
📍 Australia