Division/Section: Planning, Environment & Lifestyle / Planning & Development

Position Type: Fixed-Term Full-Time until January 2028 (9 day fortnight, 36.25 hours/week)

Salary Range: LGO2-3 ($70,107 – $84,646 per annum + superannuation), based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 11 October 2026.

About the Role:

Deliver exceptional customer service and specialist advice in a busy Planning Services environment. You'll support customers, manage applications and records, coordinate planning activities, and ensure legislative timeframes are met. The role also includes financial administration, correspondence management, and providing administrative support across multiple teams.

At higher levels, you'll help drive team performance by managing complex applications, improving processes, supporting projects, maintaining data quality, and mentoring team members.

About you:

- Passionate about delivering excellent customer service and positive customer experiences
- Strong administrative skills with the ability to manage competing priorities and deadlines
- Confident communicator who can build effective relationships with a range of stakeholders
- Highly organised, detail-focused, and committed to accurate record keeping
- Proficient in Microsoft Office and business management systems
- Collaborative team player who is adaptable and thrives in a fast-paced environment
- Strong problem-solving skills with a proactive approach to continuous improvement
- Experience in planning, local government, project support,



or process improvement will be highly regarded
- Relevant qualifications and/or equivalent experience in administration, customer service, or a related field

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Annual wage progression
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
- Fitness Passport program offering discounted membership to selected health and wellbeing facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program





* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Corrie

Contact Email: ***@townsville.qld.gov.au

(for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

We are committed to creating a protected and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact @townsville.qld.gov.au or phone 07 4727 9*** for a confidential discussion.

📌 Business Support Officer Planning & Development (Townsville)
🏢 Townsville City Council
📍 Townsville