**TARGETED VACANCY

This role is designated as Identified. Under section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be an Aboriginal person and/or Torres Strait Islander person.

An Aboriginal person and/or Torres Strait Islander person is one who identifies as an Aboriginal person and/or Torres Strait Islander person and either:

- Is of Aboriginal and/or Torres Strait Islander descent; or
- Is accepted as an Aboriginal and/or Torres Strait Islander by the Aboriginal and/or Torres Strait Islander community in which they live.

Applicants to this role may have to provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. Requesting proof of Aboriginal and/or Torres Strait Islander heritage from applicants helps to make sure that this intention is honoured. This may include a signed statutory declaration by the person as outlined in this Evidence of Attribute - Aboriginal and/or Torres Strait Islander Identified Roles Our workplace The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Work in a culturally safe and supportive environment.





Key responsibilities

- Provide timely, high-quality service to members of the public, stakeholders, and consumers via contact centre activities. Meeting KPIs and expectations.
- Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and qualified interaction as a priority.
- Maintain professional and effective communication and problem-solving skills, including when engaging with clients in complex and emotive situations.
- Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.
- Refer ongoing enquiries to the relevant business area within OPG in a timely and efficient manner o Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes. o Perform administrative activities to support the provision of service delivery of the Central Intake and Referral Team.

- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is respected at all times.

While there are no mandatory qualifications, contact centre experience is highly regarded. Applications to remain current for 12 months.

Job Ad Reference: QLD/702509/26

Closing Date: Monday, 12th October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.**

📌 Central Intake and Referral Officer (Identified) (Brisbane)
🏢 Queensland Government
📍 Brisbane