/n About the position: /n As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a part-time, permanent position at our beautiful showroom in the Sydney CBD working on Mondays 9am-5pm and Saturdays 8am-4pm. /n /n If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you! /n /n Key Responsibilities include: /n /n

- Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and

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- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction

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- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives

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- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.

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- Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

/n /n /n What are we seeking? /n /n





- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;

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- High attention to detail and commitment to providing exceptional client experiences

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- Solid organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;

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- Ability to work effectively as part of a team to achieve common goals;

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- The right to work in Australia; and

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- Capacity to work on a Monday, Thursday, Friday and Saturday roster consistently.

/n /n /n What we offer: /n In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members with a range of benefits including: /n /n

- A supportive and collaborative work environment;

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- An Employee Assistance Program for you and a family member to utilise;

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- Generous staff and family / friend discounts;

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- Team events and initiatives included as part of our wellbeing program;

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- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;

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- The opportunity to join a growing company with a global presence - you really can take your career anywhere!

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📌 Client Advisor (Sydney)
🏢 Cullen Jewellery
📍 Sydney