Club Assistant Manager

Fernwood Fitness Woonona

Join an award-winning women’s fitness club with a fun team, a robust community and everything under one roof.

Fernwood Fitness Woonona has been recognised as Club of the Year, Franchisee of the Year, Reformer Club of the Year and FIIT30 Club of the Year. Our members enjoy Reformer Pilates, FIIT30, group fitness, recovery, childcare and more, all in one welcoming space.

We’re looking for an organised, proactive Club Assistant Manager to work closely with our senior management team. This is a hands-on role for someone who loves people, has strong sales experience and takes pride in making sure things get done.

What you’ll do

Administration and operations

- Oversee club administration, ensuring tasks are completed accurately and on time.
- Manage cancellations, including member follow-up, processing and record keeping.
- Learn new systems, app updates and operational processes, then help the team put them into practice.
- Identify gaps and ways to improve how the club runs.

Member retention

- Take ownership of the club’s retention plan and make sure it happens consistently.
- Allocate retention tasks to the reception and fitness teams, then follow up on completion and results.
- Monitor cancellation reasons and member feedback, and recommend ways to improve the member experience.

Team and management support

- Prepare weekly reports for management meetings.
- Organise meetings, record actions and follow up with the team.




- Help coordinate team training and ensure required training is completed.
- Support with club projects and day-to-day priorities.

Sales and reception

- Use your sales experience to support enquiries, tours and membership conversations.
- Learn our membership options and sales processes so you can step in confidently when needed.
- Learn reception procedures and provide practical cover during busy periods.
- Work across teams to keep communication clear and members well looked after.

About you You’re organised, dependable and comfortable taking ownership. You can manage competing priorities, communicate clearly and follow things through. You’re happy to get involved wherever the team needs you and bring positive energy to a busy club.

- Sales experience is essential.
- Fitness industry experience or qualifications, such as a Certificate III or IV in Fitness, are highly desirable.
- Experience with social media, Canva or marketing is desirable, but not essential.

If you’re looking for a varied role with a fun, supportive team and the chance to make a real difference to our members’ experience, we’d love to hear from you. Email [email protected] for more details or questions or apply through seek.com

Please include demonstrated experience in all areas of the criteria in your cover letter to be considered and WHY YOU are our next Club Assistant Manager.

📌 Club Assistant Manager - Fernwood Fitness Woonona
🏢 Fernwood Womens Health Clubs
📍 Woonona