About us The NSW Tollway Ombudsman is Australia’s newest independent Ombudsman scheme. We exist to resolve disputes and share insights into systemic issues to support toll entities strengthen consumer practices. We provide a free, fair and impartial avenue for dispute resolution, working with consumers, toll entities and industry stakeholders to achieve practical outcomes and strengthen confidence in the tolling sector.

About the Role

Part-time 0.6 FTE (22.8 Hours per week with the flexibility to work over 3-4 days)

Hybrid working arrangements

As we continue to build our organisation, we are seeking a highly capable and passionate Communications and Engagement Officer to play a hands-on role in shaping our approach to communications and engagement from the ground up.

The position operates in a small and collaborative environment and requires a proactive, organised and relationship-focused professional who can manage a diverse range of communications and engagement activities.

Key responsibilities include

- Coordinate stakeholder and member engagement activities across the organisation.
- Plan and deliver stakeholder events, forums, workshops and engagement activities.
- Develop, edit and coordinate internal and external communications plans and materials.
- Draft newsletters, stakeholder updates, website content, presentations, factsheets and other collateral.
- Build and maintain productive relationships with members, toll entities, government agencies and other stakeholders.
- Assist in the preparation of annual reports, performance reports and other organisational publications.





Remuneration between $93,000-$98,000 + Superannuation (0.6 FTE)

About You

You are an organised and adaptive professional who enjoys working in a dynamic environment where no two days are the same.

You bring

- Demonstrated experience in communications, stakeholder engagement, public affairs, member services, events or related roles.
- Experience developing communication materials for diverse stakeholder groups.
- Solid writing, editing and proofreading skills, with the ability to communicate complex information clearly and concisely.
- Experience coordinating stakeholder engagement activities, events or consultations.
- Experience supporting reports, publications and organisational communications.
- Strong organisational and project coordination skills with the ability to manage multiple priorities.
- Experience using Microsoft 365 applications including Word, Outlook, Excel, PowerPoint, Teams and SharePoint.
- Strong relationship-building and stakeholder management capability.

Why Join Us? Join a values-driven organisation with a clear purpose: delivering justice and fair outcomes for the communities we serve. Working in a small, collaborative team,



you'll partner with senior leaders, contribute to critical establishment activities, and help create the systems, processes, and culture that will support the organisation for years to come. Your ideas and contributions will be visible, valued, and impactful.

Ready to Apply?

Apply now. Applications will be reviewed as they are received, and we may interview and appoint before the closing date.

To apply, please submit your resume/CV and a cover letter. Please use your cover letter of no more than two pages to address the three questions below. We are interested in understanding how you think, learn and approach challenges. Please use specific examples from your own experience. We may discuss your responses during the interview.

1. Learning and growth - Tell us how your education, professional development or experience has developed your skills needed in this role.

2. Stakeholder engagement – Describe a time you coordinated a stakeholder event or forum and outline your role, the stakeholders involved and any challenges you managed.

3. Raising awareness – Please provide an example of how you successfully increased awareness or understanding of a service, organisation or issue. Briefly outline your approach and the audience you were trying to reach.

The NSW Tollway Ombudsman is committed to fostering a workplace built on integrity, professionalism, fairness, and respect. We welcome and encourage applications from candidates with diverse backgrounds and experiences.

📌 Communications and Engagement Officer (Sydney)
🏢 LMHR Consulting
📍 Sydney