Job Reference: req33

Employment type: Casual

Applications close: 6 October 2026

- Customer Service & Administration Support for our 4 diverse Community Centres
- Casual Roles with varying ad hoc hours
- $39.19 per Hour + 25% casual loading + super

Our Council & Team From the foothills to the coast, our city's reach boasts one of the largest in South Australia. Bringing together a diverse and vibrant mix of people and cultures, thriving and innovative businesses and millions of visitors every year, the City of Marion is like no other.

Our Community Connections Team is a major part of why the City of Marion is such a great place to live, work and play. Our four vibrant community centres are dedicated to fostering a welcoming and inclusive environment where individuals of all ages and backgrounds come together, connect, and thrive. Our central hubs of activity and engagement offer a range of programs, events, and activities designed to enrich lives and strengthen community bonds across our region.

We now have casual opportunities available for community-orientated Customer Experience Officers to be the first point of contact for our visitors and deliver exceptional customer service while also undertaking varied administration duties at our Centres.

The role

As a Casual Customer Experience Officer, you will be the face of our Community Centres ensuring that every interaction is positive, welcoming, and impactful. You will enhance the customers' experience through a warm, caring, and proficient manner, integral to helping shape the way we assist the community now and into the future.

Reporting to our Community Centres Coordinator you will work closely with the team to support a cohesive and collaborative work setting. Responsibilities include reception desk, administrative tasks, answering telephones, addressing customer enquiries, resolving complaints, facility and technology set up, cash handling, supporting program and venue hire bookings and general data entry.





You may also assist in the running of community events and programs, ensuring they operate smoothly and are a high-quality experience for attendees.

These casual roles require flexibility as they cover community centre operations and periods of limited staffing.

What are We Looking For?

These are excellent opportunities for candidates with strong administrative and customer service skills to contribute to the heart and soul of our communities, and to gain quality local government experience in a diverse and inclusive team setting.

Candidates for this position will have proven experience in customer service, preferably within a community or public service setting. A Certificate 3 level or higher in Community Services, Business Administration or Event Management will be highly valued.

These positions require you to demonstrate the following attributes:

- Proven experience in managing a busy reception with face-to-face communication, telephone, email and cash handling.
- Commitment to provide high level of customer service to both internal and external customers.
- Ability to communicate effectively with customers from a diverse range of backgrounds.
- Proficiency in information technology and software and familiarity with customer management systems
- Ability to setup/pack down facilities ( which may includemanual handling tasks), along with troubleshooting skills, specifically with regards to electronic presentations.
- Strong time management skills and ability to prioritise conflicting activities/tasks.
- Excellent attention to detail and organisational skills.




- Ability to work effectively both independently and collaboratively as part of a team.
- Strong time management skills and ability to prioritise conflicting activities/tasks.
- Excellent attention to detail and organisational skills.
- Ability to work effectively both independently and collaboratively as part of a team.
- Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy.
- Knowledge of safe work practices pertaining to technical and venue operations.
- Enthusiasm for working in a dynamic, community-focused environment.

To fulfil the requirements of this position it is essential that you have:
- the availability and flexibility to work across our regular opening hours Monday to Friday 9am - 4pm, along with some out of hours work to accommodate evening and weekend events
- a current driver's licenceand access to a reliable vehicle as shifts may be rostered across any of our 4 community centres and may require travel between locations. the legal right to work in Australia, with the ability to provide documentation of a valid work visa.

These are Prescribed positions, and successful candidates will be required to undertake relevant (Child/Vulnerable/Aged/Disability) DHS Screen(s) and Child Safe Environment Training, along with a National Police Clearance and applicable medical assessment. The position description is available to view by clicking "apply". Community Centre Customer Experience Off.pdf

Confidential enquiries can be directed to Michelle Young. Team Leader Community Centres [email protected]

Applications close 6 October 2026 and must be submitted through the "apply" button. Please include a cover letter outlining what you bring to this position.

The City of Marion encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities, people who are LGBTQIA+, and people who are culturally and linguistically diverse.

📌 Community Centre Customer Experience Officer - Casual (Marion)
🏢 City of Marion
📍 Marion