This is your chance to sit right at the center of a national insurance broking network. NeedCover Group is looking for a proactive, detail-oriented Compliance and Administration Support Officer to work directly alongside our COO, with a front-row seat to how compliance, onboarding, and network operations come together at scale.

It's a rare mix: real variety day to day, genuine ownership of your own workload, and the chance to build hands-on expertise in AFSL compliance, broker onboarding, and how a broking network is actually run, all skills that open doors well beyond this role. If you thrive on structure, love ticking things off a list, and want a role with a clear growth runway rather than a dead end, this is it.

Employment Type: Full Time Location: Salisbury QLD Reporting to: Chief Operating Officer

About the Role

You'll be the right hand to our COO, keeping compliance administration on track, supporting new broker and staff onboarding across the network, and providing broader PA and administrative support to the leadership team.

Key responsibilities

- Maintain and update compliance registers and record-keeping (FSG/PDS distribution, complaints log, breach register); support preparation and lodgement of regulatory returns
- Monitor adherence to the Insurance Brokers Code of Practice and the General Insurance Code of Practice
- Track AFSL/AR obligations (licence renewals, PI insurance certificates, CPD records)
- Coordinate document control for policies, procedures and Target Market Determinations (TMDs)
- Flag emerging compliance gaps to the COO
- Support onboarding of new authorised representatives, brokers and staff across the network




- Prepare and issue onboarding packs, agreements and compliance documentation
- Track completion of onboarding checklists, training modules and system access
- Manage the COO's diary, meeting scheduling and travel arrangements
- Prepare correspondence, agendas and minutes

About you

- Prior experience in insurance broking, financial services, or a regulated industry preferred
- Understanding of, or willingness to learn, AFSL compliance obligations, GICOP and industry codes
- Robust organisational skills, high attention to detail, excellent written and verbal communication
- Proficient in Microsoft Office (Outlook, Word, Excel); comfortable learning broking/CRM platforms
- Discreet with confidential information; self-starter able to manage competing deadlines

About us NeedCover Group is a brand new AFSL-licensed Authorised Representative (AR) network, "Built by Brokers, for Brokers." We only launched this year, backed by the strength and stability of an established AR book of business and a combined 60+ years experience in the industry, and we're building something a little different: a network where brokers get genuine support and transparency instead of red tape, and where people are known by name, not treated as a number.

Being young and growing means our internal team runs the same way. We're a close, family and community-oriented group who back each other in the day to day, celebrate wins together, and make time for regular team lunches and catch-ups, not just the occasional obligatory Friday drink. Because we're still shaping how things run, there's real room for someone to put their own stamp on this role rather than slot into someone else's .

📌 Compliance and Admin Support Officer (Salisbury)
🏢 NeedCover Group
📍 Salisbury