- Build your compliance career with exposure to breach management, regulatory reporting, and remediation.
- Develop your expertise while working alongside experienced compliance professionals and stakeholders across the business.
- Permanent, full-time role | Hybrid work arrangements on offer | Based in Newcastle.

Purpose of the role At NGM Group, we’re committed to maintaining strong risk and compliance practices that support positive outcomes for our customers, our people, and our organisation.

As our Compliance Adviser - Breach Management, you’ll support the effective operation of NGM Group’s breach management framework by assessing compliance incidents, preparing regulatory reports, and monitoring remediation. Working with senior Compliance team members and business stakeholders, you’ll help deliver timely, accurate advice and support consistent, continuously improving breach management practices.

The role provides an opportunity to build your compliance knowledge and capability across incident assessment, regulatory reporting, remediation, governance, and stakeholder advisory, while contributing to the broader implementation of NGM Group’s compliance management framework.

This is a great opportunity for someone looking to grow their career in compliance, strengthen their technical and advisory capability, and gain broader experience within a values-driven, customer-owned financial services environment.

What Success Looks Like

- Assess compliance incidents accurately and promptly using approved frameworks, regulatory guidance, and relevant precedents, escalating complex or novel matters for review.
- Assist with preparing complete and accurate breach reports and regulatory submissions within required timeframes and internal approval requirements.
- Monitor incident, breach, and remediation actions, maintain reliable records, and follow up with stakeholders to support completion within agreed timeframes.
- Analyse breach data and industry benchmarks to identify emerging trends, systemic risks, and practical improvement opportunities.
- Support customer remediation by coordinating information, documenting decisions and outcomes, and monitoring actions through to completion.
- Provide clear and practical compliance guidance to business teams that supports consistent incident management and breach reporting.
- Assist with reporting and communications for management, governance forums, auditors, and regulators.
- Support the continuous improvement of breach management frameworks and processes,



including identifying opportunities to leverage AI-enabled tools, automation, and technology to improve efficiency and effectiveness.
- Contribute to the implementation of NGM Group’s compliance management framework and promote a positive compliance culture and awareness of compliance obligations across the organisation.

What You'll Bring

- A degree or higher qualification in business, finance, commerce, law, or a related discipline
- Strong analytical and critical thinking skills, with the ability to research unfamiliar topics, review information from multiple sources, and identify key issues and insights.
- Excellent written communication skills, with the ability to prepare clear, accurate, and professional reports, papers, presentations, and stakeholder communications.
- A high level of attention to detail, with the ability to maintain accurate records, spot inconsistencies, and produce high-quality work.
- Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and follow tasks through to completion.
- Well-developed interpersonal and stakeholder management skills, with the confidence to build positive working relationships across the business and collaborate with a wide range of people.
- Confidence using Microsoft 365 applications and digital tools, including Microsoft Copilot and other AI-enabled technologies, to support research, analysis, reporting, and process improvement.
- A curious and proactive mindset, with a willingness to ask questions, challenge assumptions, and continuously learn.
- An interest in compliance, risk, regulation, and how organisations make good decisions and achieve positive customer outcomes.

What can you expect from us? Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program,



and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

- Growth & opportunities – Build your capability, stretch into recent challenges and shape what’s next with development support behind you.
- Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.
- Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.
- 2026 Employer of Choice Excellence Awardee – proudly recognized for creating a workplace where our people can grow, connect, and make a meaningful impact.

About us As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
- Own the action – We build trust by doing things the right way, with honesty and transparency.
- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
- Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most. NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 Compliance Adviser - Breach Management (Newcastle)
🏢 Newcastle Greater Mutual Group
📍 Newcastle