Ash Industry Consulting – New Lambton Heights NSW
HS Caterer Pty Ltdis seeking a motivated and experiencedFood Retail Service Managerto support our Operations Manager leading the day to day operations within theJohn Hunter Hospital retail precinctand theRoyal Newcastle Centre.
This is an exciting prospect to step into a quick-paced setting where your leadership, organisation, and customer service skills will make a real impact.
About the Role
As Service Manager, you will play a key role in supporting the daily operations of our busy café outlets.
Working closely with the management team, you will help drive performance, lead staff, and ensure exceptional customer experiences.
Key Responsibilities
Support the coordination of day-to-day retail food operations to ensure smooth and efficient service
Lead, motivate, and develop a team of retail food service staff
Monitor inventory levels and recommend purchasing to maintain stock availability
Handle customer enquiries and resolve issues professionally and efficiently
Ensure compliance with food safety, hygiene, and HS Caterer policies and procedures




Work collaboratively with Operations Management and the Executive team to drive continuous improvement
About You
Minimum2 years' experiencein a retail food or café management role
Strong leadership, communication, and interpersonal skills
Customer-focused with excellent problem-solving abilities
Solid understanding offood safety and HACCP practices
Ability to thrive in a fast-paced, high-volume environment
Passion for hospitality and delivering outstanding service
What We Offer
At HS Caterer, we value our people and are committed to creating a supportive and rewarding workplace.
You'll benefit from:
Competitive salary package
Ongoing training and professional development
Opportunities for career progression
A energetic and supportive team environment
About Us
With over40 years of industry experience,HS Caterer Pty Ltdis a trusted provider of retail food and catering solutions across the hospitality and healthcare sectors.
We pride ourselves on innovation, quality, and delivering exceptional service within hospital and café environments.
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📌 Food Service Manager New South Wales
🏢 Ash Industry Consulting
📍 New South Wales