Client Services and Support Coordinator - Contact Centre

Make a difference for older Australians Join Access Care Network Australia (ACNA) as a Client Services and Support Coordinator and help create positive experiences for older Australians, their families and service providers.

This is a busy, purposeful contact centre role where your communication, compassion and administration skills will make a real difference every day.

Why Join ACNA?

At ACNA, you will join an organisation with a clear purpose: helping people access the support they need to live life on their terms. Our work is practical, meaningful, and deeply connected to the communities we serve.

- Purpose-driven work supporting older Australians, their families and communities.
- Step into a buzzing office where you’ll work closely with your team and the wider ACNA community. You are at the heart of what we do – receiving inbound calls from clients, service providers, referrers and ACNA team members.
- Enjoy the steady guidance of a supportive team leader who’s got your back every step of the way.
- $37.41 per hour including generous salary packaging benefits of up to $15,899 per year plus guaranteed superannuation.
- $200 annual uniform allowance for ACNA-branded shirts and tops.
- Mental Health Support: Access up to three complimentary sessions per year with a degree-qualified psychologist.
- 17.5% annual leave loading.
- Subsidised gym membership.
- Health insurance program.

"Being our best" is not a slogan – it is how we operate. We learn, adapt, and share knowledge so we can deliver high-quality outcomes for clients and create an environment where our people can thrive.

About the Role

We have 2 full time, ongoing positions available. You will work 76 hours per fortnight, 5days per week, from our Osborne Park office in Perth. Here is a typical week:

- Resolving inbound calls from clients, service providers, referrers, assessors and team leaders.
- Supporting assessment agency managers, team leaders and assessors with referrals and other documentation.




- Support efficient scheduling by matching client location to assessor availability.
- Following up with service providers about linking and referrals.
- Maintaining accurate records and data integrity across all information entered and stored.

About you

You will be a caring, capable communicator who enjoys listening, solving problems and helping people. You will also bring:

- Excellent phone and email communication skills.
- The ability to communicate clearly with people experiencing complexity related to their circumstances, health or ageing journey.
- Strong administration and time-management skills.
- The ability to follow direction, work independently and contribute positively to a team.
- A compassionate, patient, understanding and helpful approach.

How to apply

Submit your CV through the application form. No cover letter or response to selection criteria is required. The Position Description is available via Ethical Jobs: search for “Access Care Network Australia”. Please complete the Type form as part of your application; applications without the Type form will not be received or processed.

Our recruitment process is designed to help you understand the role and how we work. It includes an application, group video discussion and an in-person Recruitment Centre with practical activities.

Important dates:

- Applications close midnight, Friday 2nd October 2026
- We will host 1-hour online Group Video Discussions (GVDs) between 29 September – 7 October 2026.
- If you're successful in the GVD, you'll be required to attend our in-person Recruitment Centre (about 2 hours in total) in the week commencing 12 October 2026 at our Osborne Park office, Perth.
- Compliance checks take roughly five business days to complete.
- Successful candidates will receive an offer, with an anticipated start date of Wednesday, 4 November 2026.
- We recruit on a rolling basis and encourage you to apply as soon as possible!

Questions? Learn more about us by visiting - www.acna.org.au

If you have anything you would like clarified, please email [email protected] A position description is available on request.

📌 Contact Centre (Osborne Park)
🏢 Access Care Network Australia
📍 Osborne Park