JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

The Guest Services Ambassador is critical to enhancing the workplace experience for employees and clients, by creating a workplace that is energetic, warm, and engaging. This role is the first interaction all experience coming into the SAP office. You set the tone for the SAP experience.

AS an integral part of the Facilities team, you will ensure the workplace and client meeting spaces are maintained to the highest standard. You will provide high levels of customer service, and look for opportunities to exceed expectations and create memorable experiences.

Key Responsibilities include:

Customer Communications

Be the face of the customer service team, greeting all employees and visitors with a warm smile, and in a proactive manner.

Build relationships to develop trust and become a go to person in the office.

Liaise with business stakeholders when required to support their meeting and event booking requirements.

Client/Stakeholder Management

Provide superior customer service to meet on-site client’s expectations

Ensure prompt and timely phone operations and all phone queries are directed to the correct representative.

Ensure that reception areas, including desk and seating areas and client facing kitchen are always tidy and presentable.

Meet and greet clients promptly and contact staff members via Teams or phone to advise of guest’s arrival

Ensure that all Boardrooms, meeting rooms and presentation rooms are cleared promptly, reset and kept in a pristine condition

Assist with event and meeting room queries.

Ensure room set-ups are in place for training, conference calls, town hall meetings, etc.





Ensure that Audio-Visual services are in place and the necessary preparations have been made and are in working order.

Liaise with IT where required.

Issue and collect access cards.

Ensure all visitors are signed into the Visitor Management system.

Collect and/or receive mail and courier deliveries, receipting in register and contacting relevant staff for collection

Build and develop effective client / stakeholder relationships across multiple levels of the organisation.

Contractor & Vendor Management

Order all snacks, beverages, crockery and glassware and other pantry items as required

Ensure all contractors sign into the contractor management system and assist where required.

Check ALL delivery dockets for accuracy of supply. Scan and save all.

Health & Safety Management

This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with all JLL requirements of the health and safety guidelines, policies and rules.

Raising of incidents, hazards and risks into the system as required.

Assist with cleaning vendor walkthroughs and inspections.

Site Operations Management

Seek ways to constantly reduce costs and improve operational standards

Provide support for meeting room bookings where required

Coordinate and assist cleaning staff to ensure upkeep of kitchen area, top up kitchen consumables, packing/unpacking of dishwashers etc.

Ensure the office is always presentable, if the office is busy, step in and help the cleaning team to achieve a presentable office.

Risk Management

Assist in the management of the property risk register and update as needed.

Follow established escalation procedures and incident reporting procedures

Adhere to JLL’s business conduct by ensuring compliance with the guidelines, procedures and strategies always.

Sound like you? This is what we’re looking for:

Problem-solving skills – capacity to deal with ambiguity and solve problems effectively

Ability to effectively deal with stressful situations

Ability to work independently

Self-motivated; confident & energetic

Flexible – able to adapt to rapidly changing situations

Goal-oriented – able to focus on meeting all performance targets

Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener

Exhibits honesty & trustworthiness The ability to obtain and maintain a Baseline / NV1 clearance

Benefits:

Excellent employee discounts off fitness,



wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ537781

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Corporate Concierge (Melbourne)
🏢 Jll
📍 Melbourne