/n COMPANY OVERVIEW /n We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day.

We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​ /n Customer Delivery Lead – 12-Month Contract /n

/n Drive Customer Service Excellence /n We’re looking for a proactive Customer Delivery Lead to lead the customer service experience at General Mills. Based at Mt Waverley, this 12-month fixed-term role (commencing early January 2027) will oversee order fulfilment across three temperature channels and local transport execution, ensuring DIFOT +97% while balancing efficiency and cost. /n

/n You’ll work with customers, 3PLs and internal teams to manage service risks, improve processes and support supply chain projects through data-led problem solving and proactive communication. /n /n About General Mills Australia /n Join a global food company that makes food the world loves. /n Do Old El Paso, Latina Fresh Pasta, and Häagen-Dazs ring a bell?

At General

Mills, we’re committed to innovation, growth and making a positive impact. /n We’re proud to be certified as a Great Place to Work for 7 consecutive years, and one of the Best Workplaces in Australia for Women for the third time in 2026. /n /n What’s in it for YOU? /n We believe in helping our people thrive, professionally and personally: /n /n

- Flexible working: 50/50 home/office model. /n /n /n
- Wellbeing focus: Half-day Friday every week to support work–life balance. /n /n /n




- Convenience: Free on-site parking /n /n /n
- Growth & development: World-class L&D; programs and in-house mentoring. /n /n /n
- Inclusive culture: Best-practice flexibility and inclusivity where you’re seen, heard and belong. /n /n /n Your Impact /n As Customer Delivery Lead, you will: /n /n
- Lead end-to-end order fulfilment across three temperature channels and retail and channel customers, ensuring accurate execution and DIFOT +97%. /n /n /n
- Manage local transport execution, including invoice validation, planning and optimisation to deliver on-time and in full whilst balancing cost. /n /n /n
- Track Customer Service KPIs, including Delivery Malfunctions and Returns/Refusals, leading root cause analysis, corrective actions and provider claims. /n /n /n
- Build solid relationships with customers, 3PLs, Warehouse and Transport teams and internal stakeholders to manage service and deliver cost and efficiency outcomes. /n /n /n
- Use data and continuous improvement to simplify and digitalize processes and reduce manual effort across Customer Service and Logistics teams. /n /n /n
- Act as a key contact for customers and business functions, leading events such as transitions and tenders and support ad-hoc projects. /n /n /n What You Bring /n Experience: /n /n
- 5 years+ experience in customer service, order management or supply chain/logistics, ideally within FMCG. /n /n /n




- Experience managing order fulfilment, logistics processes, 3PL providers and external stakeholders. /n /n /n
- A track record of supporting operational projects, transitions, tenders, replenishment strategies and process improvement initiatives. /n /n /n
- People leadership capability is desirable, with SAP and Road Runner experience highly regarded. /n /n

/n Skills & mindset: /n /n

- Strong problem-solving and analytical skills, with the ability to identify root causes, apply corrective actions and improve service, cost and efficiency. /n /n /n
- Confident managing multiple priorities, deadlines and changing circumstances. /n /n /n
- Strong communication and influencing skills across customers, 3PLs, carriers and internal teams. /n /n /n
- Proactive and continuous-improvement mindset, with an interest in simplifying processes and identifying digitalisation opportunities. /n /n /n
- Strong attention to detail, intermediate Microsoft Office skills and a collaborative team approach. /n /n /n The Essentials /n /n
- Education: Tertiary qualification in Logistics or Supply Chain Management is advantageous. /n /n /n
- Location: Mt Waverley, VIC. /n /n /n
- Employment: 12-month fixed-term contract. /n /n /n Ready to Make your Mark? /n If you’re a proactive customer service or supply chain professional with experience in order fulfilment, logistics and 3PL management, we’d love to hear from you. /n

/n Apply now and help us deliver an exceptional customer experience, improve supply chain performance and build the next chapter of your career at General Mills. /n ELIGIBILITY /n Applicants must meet minimum age qualifications in the country in which the job is located. /n

📌 Customer Delivery Lead (Melbourne)
🏢 Gen Mills AUS Sale Retail
📍 Melbourne