Closing date: 25/10/2026 11:45 PM AUS Eastern Standard Time

Location: Bairnsdale, Lakes Entrance, Omeo or Orbost.

Department: Customer Experience

Employment type: Full time - Limited Tenure

Work Arrangement: On-site

Are you:

- Excited about building your life and career close to home?
- Hoping to continue your education after leaving school?
- Committed to working for the next 12 months and giving it your all?

Then a Business Traineeship with East Gippsland Shire Council may be just what you need!

What we’re offering:

- 12 months full time employment. You’ll work 38 hours a week, Monday to Friday. No weekends or late night shifts!
- A steady income, minimum of $877 a week, plus superannuation, paid annual and sick leave
- A clear study plan,thehard work has been done for you – all you have to do is show up!
- Experience across council’s Business Excellence directorate and broader council teams –giving you an opportunity to try customer service, Library, Visitor Information services and more!
- Learning with friends! We’re hiring 3 trainees so you won’t be alone – work and study together.

So, we have your attention, keep reading to find out what it’s all about! Commencing in January 2027, as a business trainee, you will learn the fundamentals to get you started in your career. Your first three months will be hosted by the customer experience team, where you will learn about the different functions council performs, how to provide excellent customer service and the basics of administration, data entry and teamwork.

Once your first three months are under your belt you’ll start to move around to different teams,



learning about what each team does and how the skills you learnt in your first three months underpin every role you have.

Along the way you’ll have a half day per week allocated to study your allocated modules. You’ll still need to do some study outside of work, plan to allocate additional time each week to complete course work. The teacher comes to us so you can continue your learning in the work environment for maximum benefit.

We provide you with a uniform, a laptop to use for study and everything else you need for success.

At the end of the 12 months, you’ll have a qualification and 12 months of government experience to add to your resume. You’ll also be eligible to apply for any job opportunities available at Council.

The most important thing we need from you is your attitude.

You’re committedYou’ll show up every day, on time.

*You’re keen.*You’ll try your best in work and study.

You’re curious. You’ll ask questions, listen to feedback and keep trying

So how do you apply?

Create your resume. You need to include:

- Your full name and date of birth
- Contact details (phone number, email address)
- List any paid work experience
- List any other relevant experience eg: volunteering, coaching, school groups/clubs
- Your highest level of education eg:



Year 10/11/12 and the year you finished school
- Any previous qualifications you have eg: Cert 2 in floristry, white card
- Referees – paid work, schoolteacher, coach, church leader

Prepare responses to the following questions:

- Why do you want to do this traineeship?
- What do you believe are your strongest skills?
- What do you hope to learn from this traineeship?
- Tell us about something you’re proud of doing (for example, helping to raise your siblings, volunteering at church, improving your grades, winning a grand final)

Do you have questions? The team at Council are here to help. You can call any of these people to ask for more information: The job/team: Lynda Arnold Customer Experience Coordinator 03 5153 9561

The study: Fee Blevins Learning and Development Officer 03 5153 9543

The Application/ hiring process: Justine Harms Recruitment Officer 03 5153 9418

Expressions of interest are open from now until 25 October 2026.

Applications will be reviewed as they are received. Group interviews will be held between 16 to 27 November. If successful you will commence on 11 January 2027.

EGSC is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm.

📌 Customer Experience Trainee (Lakes Entrance)
🏢 East Gippsland Shire Council
📍 Lakes Entrance