About the role

Based at the Gladstone Service Centre, this position plays an important role in supporting the day-to-day operation of the business, coordinating customer requirements and scheduling work across the team. This is a hands-on role suited to someone who enjoys working in a fast-paced workplace, can confidently manage competing priorities and takes pride in providing professional and responsive customer service.

Key responsibilities

- Providing friendly and professional customer service in person, over the phone and via email

- Receiving and responding to customer enquiries

- Scheduling and coordinating customer bookings and service requirements

- Allocating and coordinating jobs with the operational team

- Monitoring scheduled work and adjusting priorities as requirements change throughout the day

- General administration and data entry

- Preparing and processing job documentation

- Maintaining accurate customer and service records

- Assisting with invoicing,



purchase orders and other administrative processes

- Liaising with customers, suppliers and other stakeholders

About you

- Previous experience in customer service, administration or a similar role

- Strong organisational and time-management skills

- Confidence scheduling and coordinating multiple jobs or competing priorities

- Good computer skills and the ability to learn new systems

- Clear and professional communication skills

- Strong attention to detail and accurate data-entry skills
- The ability to work independently and as part of a small team
- A practical, solutions-focused approach to problem solving
- The ability to remain organised when priorities change
- A positive attitude and willingness to assist where required

Apply: Please submit your resume outlining your relevant experience and suitability for the position to ***@bigpond.com

📌 Customer Service & Administration Officer (Gladstone Central)
🏢 DIALATYRE
📍 Gladstone Central