About Us

Spao Ottobock Care (SPAO) is one of Australia's leading providers of prosthetic & orthotic rehabilitation, operating through an extensive network of clinics. For more than 40 years, we have been helping people achieve greater mobility, independence, & quality of life through personalised care, innovative solutions, & a commitment to outstanding clinical outcomes.

As part of the global Ottobock network, SPAO combines world-class technology with compassionate, client-centred care. With clinics throughout NSW & on the Gold Coast, Queensland, we are proud to make a meaningful difference in the lives of our clients every day.

About the Opportunity

We are seeking a highly organised, professional, & customer-focused individual to join our Gold Coast team in our recently opened, state-of-the-art facility within the Health & Knowledge Precinct, Southport.

This is a 12-month Parental Leave contract (or until the employee returns from parental leave) offering an prospect to become part of a specialist healthcare team where your contribution genuinely impacts the lives of others.

This is much more than a customer service & administrative role. As one of the key points of contact within the clinic, you will play an important role in creating a positive experience for clients from their first interaction with SPAO. You will work closely with clinicians, funding bodies, suppliers, & clients while helping ensure the smooth day-to-day operation of a busy healthcare practice.

We are looking for someone who enjoys taking ownership of their work, thrives in a fast-paced environment, & takes pride in delivering exceptional customer service while maintaining high levels of accuracy & professionalism.

Key Responsibilities

- Manage front-of-house reception & administrative functions within a busy prosthetic & orthotic clinic.
- Deliver a welcoming,



professional & compassionate experience for clients & visitors.
- Coordinate appointments, bookings, enquiries, & clinician schedules.
- Manage incoming & outgoing calls in a timely, professional & customer-focused manner.
- Liaise with clients, clinicians, funding bodies, suppliers, & other stakeholders.
- Maintain accurate client records & data within ERP systems, including reporting as required.
- Support clinicians with funding approvals, sales administration, & customer service activities.
- Coordinate the receipt & dispatch of goods, mail, stock, & documentation.
- Ensure confidentiality, accuracy, & integrity of client information at all times.
- Assist with inventory, reporting, general administration, & day-to-day operational activities.
- Work collaboratively with colleagues across SPAO clinics when required.

What We're Looking For

Essential

- Minimum 3 years' experience in administration, customer service, medical reception, or practice support.
- Exceptional verbal & written communication skills.
- Strong organisational skills with the ability to manage competing priorities.
- A proactive, solutions-focused approach.
- High attention to detail & accuracy.
- Strong computer literacy, including Microsoft Office applications.
- A professional, compassionate & customer-focused attitude.

Highly Regarded

- Experience in healthcare, allied health, disability services, rehabilitation, or medical administration.




- Knowledge of the NDIS & associated funding processes.
- Experience using SAP Business One or similar ERP systems.
- Certificate or Diploma in Business Administration (or similar).
- Experience supporting inventory, accounts, or operational processes.

Why Join SPAO? In addition to a competitive salary package, you'll enjoy:

- Working in a modern, purpose-built clinic.
- Complimentary festive season leave.
- Birthday leave.
- Employee Assistance Program (EAP).
- A supportive, collaborative & inclusive team environment.
- Ongoing learning opportunities within a specialist healthcare setting.
- The opportunity to make a genuine difference in the lives of others every day.

How to Apply If you are looking for a role where you can combine your customer service expertise, administrative skills, & desire to help others, we'd love to hear from you.

Please submit your resume together with a tailored cover letter outlining:

- Why this opportunity appeals to you.
- Your relevant experience.
- What you would bring to the SPAO team.

We're genuinely interested in learning about you, your experience, & what attracts you to SPAO. Authentic, personalised applications will be viewed favourably. Applicants must have valid & ongoing Australian working rights. Sponsorship is not available for this position.

Equal Opportunity Employer

SPAO is committed to fostering a diverse, inclusive, & respectful workplace. We encourage applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, people with disabilities, people from culturally & linguistically diverse backgrounds, & members of the LGBTQIA+ community.

All employment decisions are based on merit, qualifications, experience, & business requirements.

📌 Customer Service & Administration Officer (Southport)
🏢 Southern Prosthetics and Orthotics
📍 Southport