/n Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives./n

/n MMS Customer Service Advisor roles to be filled with the below starting dates: /n

/n Brisbane: /n /n

- Start date: 26th October 2026 - RemServ Salary Packaging

/n /n

/n Here’s how you will make a difference in this role… /n

/n As a Customer Service Advisor, this Call Centre role is where you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multiple platforms answering queries regarding Salary Packaging and Novated Leasing. You will deliver high-quality customer service within an inbound contact centre environment through real-time interactions across phone and digital channels. /n

/n Within your role you will assist in resolving customer enquiries at first point of contact, balancing service, quality and productivity outcomes. /n

/n At MMS clear expectations help our people Be the Difference.

Your key responsibilities in this role will include: /n /n

- Provide first contact resolution across inbound calls and digital channels /n /n /n
- Identify standard enquiries from complex or high-risk matters, escalating where required. /n /n /n
- Maintain accurate customer records and case notes to support continuity, compliance and auditability. /n /n /n
- Provide clear and consistent communication, including outcomes, next steps and expected timeframes. /n /n /n
- Handle customer interactions in line with organisational standards, including de-escalating complaints and meeting performance expectations. /n /n

/n To be considered for this role you will have: /n /n





- Experience in a contact centre or customer service environment /n /n /n
- Demonstrated experience using multiple systems and maintaining documentation. /n /n /n
- A strong customer first mentality /n /n /n
- Sound judgement and the ability to make decisions /n /n /n
- The necessary resilience to work in a fast-paced environment. /n /n /n

/n What we can offer you: /n · Robust culture and the support of a values-based recognition program /n · Novated leasing benefits and discounts /n · 12 weeks paid parental leave /n · Comprehensive learning and development opportunities to support your career growth /n · Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations /n · Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund /n · Exempt Employee Share Plan /n · Volunteer leave & Career break /n · MMS Rewards program /n /n Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. /n · We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. /n · We value the skills and attributes veterans can bring to our organisation. /n · We embrace hybrid working and welcome conversations about flexibility. /n /n Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. /n /n We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. /n /n If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected] /n

📌 Customer Service Advisor (Brisbane)
🏢 McMillan Shakespeare Group
📍 Brisbane