About the role

Join our friendly and high-performing team in Warana as a Customer Service Assistant. This full-time role offers plenty of variety, combining customer service, equipment preparation, and branch operations. Key responsibilities include, but are not limited to:

- Deliver outstanding customer service by greeting, assisting, and advising customers on equipment, availability, and pricing.
- Maintain the presentation and smooth operation of the branch, including the showroom, yard, and storage areas.
- Inspect, clean, service, and prepare hire equipment to a high standard.
- Coordinate with operations and workshop teams to ensure timely equipment availability and readiness.
- Manage equipment logistics, including safe loading/unloading, deliveries and pickups, and providing safe-use demonstrations to customers.

If you're reliable, customer-focused, and enjoy working in a hands-on setting, we'd love to hear from you.

What We Are Looking For

- Previous experience in the hire, construction industry or a similar customer facing type role.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Genuine interest in machinery and equipment (training will be provided).
- Positive attitude and a collaborative team player.
- Proficiency in basic computer applications.
- An LR licence (or higher), construction white card and/or a forklift licence will be highly regarded.

What We Offer

- Competitive salary and overtime opportunities.
- 47.5 hour work week,



including paid overtime through a rotating Saturday roster.
- Comprehensive onboarding, training, and ongoing development.
- A supportive, safety-focused, and friendly team environment.
- Long-term career opportunities with a growing family-owned business.

About Us Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets.

Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.

We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.

Pay: From $75,000.00 per year

Benefits

- Employee discount

Experience:
- Customer service: 1 year (Preferred)
- Equipment servicing & maintenance: 1 year (Preferred)

Licence/Certification:
- Driver Licence (Required)
- Forklift Licence (Preferred)
- LR Licence (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Customer Service Assistant (Equipment Preparation & Servicing) (Warana)
🏢 Master Hire
📍 Warana